User`s guide

Troubleshooting 102
Syn248 SB35020 Deskset User’s Guide Back to Contents
Incoming Calls
Your Deskset does not receive incoming calls.
Outside callers cannot find your extension in the Auto Attendant Directory.
Call does not Auto Answer Intercom calls.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
 Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Deskset
display. Press MENU, then 1, then 4 to turn Do
Not Disturb off.
The ringer volume is too low.
 Press the + key to increase ringer volume.
Probable Cause Corrective Action
You have not recorded a
Personal Name.
 Record a name at the Deskset. Press MENU –> 2
–> 1 –> 2 to record a Personal Name to be
played to callers.
Your system administrator
has not entered your first
and last name into the
Extension List.
 Consult your system administrator.
The outside caller may not
be waiting long enough for
the search.
 Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
Probable Cause Corrective Action
The Deskset is in DND mode.
 Deactivate DND. Press MENU –> 1 –> 4.