User`s guide

Troubleshooting 101
Syn248 SB35020 Deskset User’s Guide Back to Contents
You are unable to transfer a call to an outside phone number.
Unanswered calls are not automatically forwarded to an outside phone number.
Probable Cause Corrective Action
Transferring to an outside
phone number has been
disabled for your extension,
or no lines are available.
 Check that your system administrator has
enabled transferring to an outside phone number.
 Ensure that a valid outside number is shown in
the to Phone # field (this setting is part of the
Deskset Admin Settings).
 All phone lines may be in use. If so, try again later.
Probable Cause Corrective Action
Forwarding to an outside
phone number has been
disabled or the Call
Forward–No Answer settings
are incorrect.
 Ensure that a valid outside number is shown in
the to Phone # field (this setting is part of the
Deskset Admin Settings).
 Check that forwarding to an outside phone
number has been enabled. Your system
administrator must enable Fwd/Trans to line in
the Deskset Admin Settings.