User’s Guide AT&T SB35020 Deskset © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced TM American Telephones, San Antonio, TX 78219. Syn248 is a trademark of Advanced American Telephones. Issue 2.
Syn248 SB35020 Deskset User’s Guide CONTENTS Preface .............................................................................................................. 5 Additional Documentation ................................................................................................................................. 5 Topic Navigation ..................................................................................................................................................... 6 Text Conventions ..
Syn248 SB35020 Deskset User’s Guide Intercom Auto Answering ............................................................................................................................... 28 Call Forward–No Answer................................................................................................................................. 28 About the Auto Attendant ..............................................................................................................................
Syn248 SB35020 Deskset User’s Guide Paging..............................................................................................................68 Sending a Page..................................................................................................................................................... 69 Deskset Settings ...........................................................................................70 Deskset Menu ................................................................
Syn248 SB35020 Deskset User’s Guide Back to Contents PREFACE This User’s Guide provides instructions for using your Syn248 SB35020 Deskset telephone with software version 1.0 or newer. See page 85 for instructions on checking the software version on the Deskset. Although the Quick Start Guide also includes information on using the Deskset, this guide has setup information and more details about feature usage.
Syn248 SB35020 Deskset User’s Guide Back to Contents Topic Navigation This Syn248 SB35020 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site. Bold text in blue You can also click the arrows at the bottom of the page to move around this document. Go back to the last page viewed. Go to the previous page. Go to the next page.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 1 OVERVIEW The Syn248 Business Phone System from AT&T is for businesses that need up to 24 extensions. This system is scalable from 1 to 8 outside lines, so as your business grows, your phone system can too. The Syn248 Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.
Syn248 SB35020 Deskset User’s Guide Back to Contents Syn248 System Overview Your Deskset is part of the Syn248 System. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system. blue lines = telephone red lines = Ethernet Figure 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents SB35020 Deskset Description The key external features of the Deskset are identified in Figure 2 and described in Table 2. 8 1 2 3 4 7 6 5 Figure 2. Deskset Layout Table 2 Overview Deskset Features 1. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset. 2. Soft Keys Three keys that produce different actions, depending on the LCD labels. 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and a set of function keys. The Deskset hard keys are identified in Figure 3 and described in Table 3. 2 1 4 3 5 Figure 3. Deskset Function Keys Table 3 Overview Deskset Function Keys 1. VOL+/VOL– Increases/decreases the ringer and voice volume. 2. HEADSET Routes audio to corded headset. Can be used to go off hook. 3. HOLD Puts the current active call on hold.
Syn248 SB35020 Deskset User’s Guide Back to Contents Lines and Line Keys The system administrator can configure your Deskset with up to 8 lines on which you can make and receive external calls. Each line is assigned to a Programmable Feature Key on the Deskset. These are called Line keys in this User’s Guide. One Programmable Feature Key is reserved for “Intercom” calls to other Deskset extensions. Other Desksets in the system share these lines and display the line status.
Syn248 SB35020 Deskset User’s Guide Back to Contents Soft Keys Soft keys are a set of three context-sensitive keys that provide functions based on what you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft key labels on the active call screen. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6 and as described in Table 4. Status Indicator Area Figure 6. Sample Status Indicator Table 4 Icon 1, 2, 3... Status Indicators Status Indicates the number of the associated Line key. Ringer volume set to zero. The ringer is silent. ANS Intercom Auto Answer is ON. DND Do Not Disturb is ON.
Syn248 SB35020 Deskset User’s Guide Back to Contents Call Indicators When the Deskset has an incoming, ongoing, or Held call, information about the call appears on the display. The Deskset screen displays one call at a time. You can access each call by pressing its Line key. The Line key LEDs reflect the call status. See “Call Status LEDs” on page 14. During a call, icons show call status and soft keys show the optional actions to take as shown in Figure 7. The icon changes according to the call status.
Syn248 SB35020 Deskset User’s Guide Back to Contents Call Status Icons Table 6 shows and describes the call status icons. The number beside an icon indicates the number of the associated Line key. See “Programmable Feature Keys” on page 16 for a complete description. Table 6 Icon Overview Call Status Icons Status Icon Status Off Hook Conference On Hold Indicates that you have lifted the handset, pressed SPEAKER or HEADSET, or you are on a phone call.
Syn248 SB35020 Deskset User’s Guide Back to Contents Programmable Feature Keys The Deskset has ten Programmable Feature keys as shown in Figure 2 on page 9. Key 10 (bottom) is an Intercom key, and is not programmable. Press this key to call another extension. Your system administrator can program the other nine keys to access more outside lines, more Intercom lines, or for other functions, including Quick Dial. See “Quick Dial” on page 93 to add Quick Dial entries.
Syn248 SB35020 Deskset User’s Guide Back to Contents Programmable Feature Key LEDs The Programmable Feature Keys have two-color LEDs to signal the status of some functions. The LED flash patterns indicate call and feature status as described in Table 8. Table 8 Programmable Feature Keys LED Activity Key LED Activity Description Line 1, Line 2, Line 3...
Syn248 SB35020 Deskset User’s Guide Back to Contents Dial-Pad Entry Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8. GHI 1 ABC 2 DEF 3 4 JKL 5 MNO 6 7 TUV 8 WXYZ 9 PQRS * OPER 0 # Figure 8. Dial Pad Pressing 1 once enters a space; pressing it twice enters a 1. Pressing a key numbered 2 to 9 enters characters in the following order: 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the SPEAKER key is lit. To use the speakerphone: 1. To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone. Begin dialing. 2. To end a call, press SPEAKER. The key backlight goes out. During an active call, if you are using the handset or a corded headset, pressing SPEAKER switches audio to the speakerphone.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 2 MAKING CALLS The SB35020 Deskset provides several methods for making a call. If you are in Idle mode or have calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing.
Syn248 SB35020 Deskset User’s Guide Back to Contents Active Call Screen The Active Call screen, as shown in Figure 9, appears while you are on a call. Call Timer Called Phone Number Call-Status Icon Figure 9. Active Call Screen Table 9. Making Calls Active Call Screen Description Key Description Transfer Begins transfer of a call. Conf Begins a conference call. Flash External calls only—Simulates a hook flash, which signals your telephone service provider to activate a feature.
Syn248 SB35020 Deskset User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key. To make a Predial call: 1. Using the dial pad, enter the phone number (for example: 232-555-0176). The predial screen appears. Before you call the number, you can press: 2. to store the number in your Personal list.
Syn248 SB35020 Deskset User’s Guide Back to Contents Making a Call from a List To make a call from a list: Making Calls 1. Access the desired list entry. For example, to view the Directory, press MENU, then 1, and then 5. The Directory screen appears. See “Accessing Items in Lists” on page 37. 2. Press 3. Press Call or SELECT to dial the displayed number. The Deskset dials the number and the Active Call screen appears. or until the desired entry appears.
Syn248 SB35020 Deskset User’s Guide Back to Contents Making an Intercom Call To make an internal (extension-to-extension) call, you must use the Intercom line, which you can access by pressing the INTERCOM key. By default, key 10 is an INTERCOM key, as shown in Figure 10, but your system administrator can configure additional Intercom keys to give you more Intercom lines. Figure 10. Intercom Key To make an intercom call: 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 3 ANSWERING CALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 11 on page 26. The screen displays the caller’s name and number (if available). If there is more than one incoming call, the new calls are assigned to Line keys while the oldest call remains on the screen. You can answer or ignore each call.
Syn248 SB35020 Deskset User’s Guide Back to Contents Incoming Call Screen The Incoming Call and Active Call screens are shown in Figure 11. Press Answer Active Call Incoming Call Figure 11. Incoming Call and Active Call . Table 10. Key Incoming Call Screen Soft Keys Description Answer Answers incoming call. Ignore Silences ringer during incoming call. Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 79.
Syn248 SB35020 Deskset User’s Guide Back to Contents Answering a Call To answer a call: To answer an incoming call, do one of the following: Lift the handset. Press Answer to answer using the Preferred Audio method. See “Preferred Audio Mode” on page 81. Press SPEAKER to use the speakerphone. Press HEADSET to use a headset connected to the Headset jack. See “Call Management Using a Headset” on page 36. For multiple incoming calls, press the corresponding Line key to answer each call.
Syn248 SB35020 Deskset User’s Guide Back to Contents Intercom Auto Answering You can set your Deskset to answer Intercom calls automatically, without your having to touch the phone to answer. When you enable Intercom Auto Answer, ANS appears at the top of the Deskset screen as shown in Figure 13 unless DND is active, since Auto Answer is disabled when DND is on. Intercom Auto Answering applies only to direct Deskset-to-Deskset calls.
Syn248 SB35020 Deskset User’s Guide Back to Contents Intercom Call Forward–No Answer is a setting unique to each Deskset. The system administrator also sets this setting. This setting determines the delay of, and the destination for, unanswered calls coming through your Intercom line. These calls can include Intercom calls or outside calls forwarded to you by the Phone Line Call Forward–No Answer setting. The default destination is your voicemail.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 4 CALL MANAGEMENT This chapter describes the call management features of the SB35020 Deskset. The Deskset enables you to put calls on hold, transfer calls, and create conference calls. Call Management “Call Management” on page 31 “Putting a Call on Hold” on page 32 “Transferring a Call” on page 33 “Making a Conference Call” on page 34 “Call Management Using a Headset” on page 36.
Syn248 SB35020 Deskset User’s Guide Back to Contents Call Management Call Management begins with the Active Call screen shown in Figure 14. The Call Status icons are described in “Call Status Icons” on page 15. Figure 14. Active Call Screen Table 11 Active Call Screen Description Key Description Transfer Begins transfer of a call. Conf Begins a conference call. Flash External calls only—Simulates a hook flash, which signals your telephone service provider to activate a feature.
Syn248 SB35020 Deskset User’s Guide Back to Contents Putting a Call on Hold All Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1. 2. Call Management When you are on an active call, press HOLD. The Held Call icon appears and the Line key LED flashes green. On other Desksets that are assigned that line, the Line key LED flashes orange.
Syn248 SB35020 Deskset User’s Guide Back to Contents Transferring a Call You can transfer an active call to: an internal extension an outside number, if this function has been enabled by your system administrator another extension‘s voicemail. To transfer a call: 1. Press Transfer from the Active Call screen. The call is automatically put on hold and the Transfer Setup screen appears. Press Transfer 2. 3. 4. Select a transfer target.
Syn248 SB35020 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). To make a conference call: 1. Press Conf from an Active Call screen. The call is automatically put on hold and the Conference Setup screen appears. Press 2. Conf Establish a second call.
Syn248 SB35020 Deskset User’s Guide Back to Contents Putting a Conference on Hold To put a conference on hold: 1. Press HOLD. The other callers can continue communicating with each other. The held conference icon indicates a held conference. Conf is unavailable during an active call if you have another conference on hold. A conference is automatically put on hold when you: Press an available Line key to start a new call. Answer an incoming call. To take a conference call off hold: 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents Call Management Using a Headset You can use a corded or cordless headset with the SB35020 Deskset if it is plugged into the jack on the back of the Deskset. The cordless headset must provide its own wireless radio. To use a Headset: From Idle mode or during a call, press the HEADSET key. If you have a headset connected and turned on, then the headset becomes active. To return audio to the Deskset (speakerphone or handset), press the HEADSET key.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 5 ACCESSING ITEMS IN LISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list. All instructions start from the Idle screen.
Syn248 SB35020 Deskset User’s Guide Back to Contents Accessing the Extension List You can access the Extension List as part of the Directory when the phone is idle. See “Using the Directory” on page 44. When you go off-hook, you can access the Extension List using the ExtList soft key that appears. To access the Extension List: 1. Lift the receiver or press SPEAKER, then press the Intercom key. The Dialing screen appears. 2. Press ExtList . The Extension List appears. 3. Press 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 15 and described in Table 12. Number, time and date Store Delete Callback Figure 15. Redial List Table 12. Key Redial List Function Description Store Delete Stores the caller’s number in the Personal list. You can also enter the caller’s name. Deletes the entry.
Syn248 SB35020 Deskset User’s Guide Back to Contents store the caller’s number by pressing appears with the number filled in. Store . The Store Redial Entry screen If necessary, enter the caller’s first and last names. Press cursor to the Last Name and Phone # entries. Press Save to move the to save the entry. The system does not check for duplicate entries. 4. Press CANCEL to exit the Redial list.
Syn248 SB35020 Deskset User’s Guide Back to Contents Searching the Extension or Directory Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry: 1. Select a list to search, such as the Directory. ! "$% & New LastNme Call 2. Press the dial-pad keys to cause the Deskset to search for an exact match or the closest match.
Syn248 SB35020 Deskset User’s Guide Back to Contents Accessing the Held Calls List When you or anyone else in your office puts an external call on hold, the call is displayed in the Held Calls List. The Held Calls List shows all held calls on all lines in the system, including lines that haven’t been assigned to your Deskset Line keys. You can view and retrieve any held call in the system from the Held Calls List. A call retrieved from the Held Calls List uses an Intercom line on your Deskset.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 6 DIRECTORY The Syn248 system provides three Directory lists. By default, the system displays entries from all three lists. See “To view and call Directory entries:” on page 45 to learn how you can limit this display to one of the three lists. Directory Personal — You can add, edit, and delete up to 50 entries in this Personal directory from the Deskset or the WebUI. These entries are available only at your extension.
Syn248 SB35020 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing MENU, then 1, and then 5 to display the screen shown in Figure 16 and described in Table 13. Full name and number displayed ! "$% & New LastNme Call Entry type (Personal, System, or Extension) Figure 16. Directory Table 13. Key Description New Creates a new entry in the Personal list.
Syn248 SB35020 Deskset User’s Guide Back to Contents Viewing and Calling Directory Entries By default, the Directory screen displays entries from all three Directory lists—Personal, System, and Extension. You can change the Directory settings to view any combination of the lists. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the Deskset displays the next entry in the alphabetical list.
Syn248 SB35020 Deskset User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: 1. Press MENU, then 1, and then 5. The Directory appears. 2. Press New to display the Personal Entry screen with the cursor positioned in the First Name field. First Nam e: Last Nam e: Phone #: Save 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: 1. Press MENU, then 1, and then 5. The Directory appears. or to display a Personal entry to be edited. 2. Press 3. Press so that screen appears. Edit appears, then press Edit . The Personal Entry edit The Edit key is not available when a System or Extension entry appears in the Directory list. 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: 1. Press MENU, then 1, and then 5. The Directory appears. 2. Press or to display the entry to be deleted. 3. Press so that 4. Press Delete . The confirmation screen appears. Delete appears. Are you sure you w ant to delete this entry? Yes 5. To confirm the deletion, press No Yes .
Syn248 SB35020 Deskset User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. In the Call Log or Redial list, press 2. If necessary, press 3. Press Store appears. or to display the desired entry. or to see the Store soft key. to store the entry in your Personal list. The Personal Entry screen The Deskset automatically fills in the name and number, if available. 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: 1. Press MENU, then 1, and then 5. The Directory appears. 2. To sort the entries by first name, press FirstNme . To sort the entries by last name, press LastNme . The Directory stays in the chosen sort order until you change it.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 7 VOICEMAIL Your Syn248 system records and saves incoming voicemail messages. You can play, delete, or forward those messages to one or many other extensions. The MESSAGE WAITING LED, shown in Figure 17 on page 52, lights up when there is at least one new message. Each message can be up to 2 minutes long. The Personal Mailbox at your Deskset has 30 minutes of recording time.
Syn248 SB35020 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 17. MESSAGE WAITING LED Figure 17. Message Waiting LED To access your messages, see “Accessing Your Messages” on page 54. Each message appears on a screen similar to the screen shown in Figure 18. To see other messages, press or . Pressing or displays the soft keys described in Table 14.
Syn248 SB35020 Deskset User’s Guide Back to Contents Setting up Your Voicemail Greetings You can have three different greetings for your Voicemail. You can then activate the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set greeting, “Please leave a message after the tone,” is used when no other greeting is recorded. To record a Primary or Alternate greeting: Voicemail 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents To activate a greeting: 1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings menu. Press or to highlight the Primary, Alternate, or Pre-Set greeting to be played to outside callers. When you highlight the Pre-Set greeting, the PlayRec soft key changes to Play. You cannot delete or record over the Pre-Set greeting. 2. Press Activate to make the highlighted greeting the greeting played to callers.
Syn248 SB35020 Deskset User’s Guide Back to Contents Message Playback You can play either a single message or all of your Voicemail messages. To play a single message: 1. On the Messages screen, press or until the desired entry is on the screen. Messages 1/10 ! Graham Bell Jul 19 232-555-0176 1:18p Play DelMsg Callback 2. Press time. Play .
Syn248 SB35020 Deskset User’s Guide Back to Contents Calling the Messenger You can call back the person who left the Voicemail message. To call back the person who left the message: or until the desired entry is on the screen. 1. In the Messages list, press 2. Press Callback . The Call Back screen appears. Call Back Graham Bell 232-555-0176 Call Voicemail Store or to view the dialing options. Press Press Call Press Store Press CANCEL to return to the Messages list.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages screen. You can also delete a single message during message playback, as described in “Message Playback” on page 55. To delete a single message or all messages: or until the desired entry is on the screen. 1. On the Messages screen, press 2. Press DelMsg to delete the message. The system deletes the message and displays call information for the next message.
Syn248 SB35020 Deskset User’s Guide Back to Contents New Message Status Indications You can add a new message indication ( ) or delete the new message indication from a message. The new message indication disappears after you play a message, but you can mark a message as “new” or “old” at any time. To clear and restore new Message indications: 1. On the Messages screen, press 2. Press or to display the or until the desired entry is on the screen. ClrNew soft key.
Syn248 SB35020 Deskset User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between. After three times with no action, the voice says “Goodbye” and the remote call is disconnected.
Syn248 SB35020 Deskset User’s Guide Back to Contents To access Voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as shown in Figure 19. You have the following options: To listen to new messages, press 1. To listen to old messages, press 2. To change Voicemail options, press 8.
Syn248 SB35020 Deskset User’s Guide Back to Contents To access Voicemail remotely – Voicemail greeting setup: 1. To set up the Voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 20, you have the following options: To record a primary greeting, press 1. To record an alternate greeting, press 2. To choose the Primary or Alternate greeting, press 7. 2. Begin recording after the tone. 3. To end the recording, press 5. 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 8 CALL LOG The Deskset Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Using the Call Log” on page 63 “Managing Missed Calls” on page 64 “Deleting Call Log Entries” on page 67. You can view the Call Log by pressing MENU, then 1, and then 6 from the Idle screen.
Syn248 SB35020 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 21 and described in Table 15, are available whenever the Call Log has at least one entry. 1 3 2 4 Figure 21. Call Log Functions 1. Current Call Log entry number/ 50/50 maximum. total number of entries 2. Name and number 3. Voicemail message available for Exclamation mark (!) indicates the message is playback. new. 4. NEW Table 15.
Syn248 SB35020 Deskset User’s Guide Back to Contents To access the Call Log: 1. Press MENU, then 1, and then 6. The most recent Call Log entry appears. 11:15a Oct 20 1/35 ! Graham Bell 232-555-0176 [NEW] PlayMsg Delete Callback or until the desired entry is on the screen. 2. Press 3. Press CANCEL to exit the Call Log. Managing Missed Calls All incoming calls are recorded in the Call Log. Unanswered calls that have not been reviewed are indicated by [NEW].
Syn248 SB35020 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a Voicemail message, you can play the message from the Call Log. To play a Voicemail message from the Call Log: or until the desired entry is on the screen. 1. On the Call Log screen, press 2. Press PlayMsg . The message playback screen appears. Graham Bell Jul 19 1:18p ! 3DXVH 'HOHWH PlayMsg only appears if the call has an associated Voicemail.
Syn248 SB35020 Deskset User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: or to display the 1. From the desired Call Log entry, press 2. Press Store to store the entry in your Personal list. The store personal entry screen appears. Store soft key. = + > ?() @ ;;; < + > $ ( A B Save Pause Backspc The caller information fills in the First Name and Number fields. 3. If necessary, edit the name and number.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete Call Log entries: 1. From a Call Log entry, press Delete . The displayed entry is removed from the list and the next entry appears. OR To delete all Call Log entries, press or to display the ! D ->%C/ Store ClrNew DelAll a. Press DelAll . The confirmation screen appears.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 9 PAGING Paging allows you to broadcast what you say to more than one extension.
Syn248 SB35020 Deskset User’s Guide Back to Contents Sending a Page You can start sending a page from the Paging Zones screen. If your system administrator has set up Paging Zones, you can page all extensions or a zone. To send a page: 1. Press MENU, then 1, and then 2. The Paging Zones screen appears. The screen shows the page options available to your Deskset. $ ) () E ( + ; ? %: (+ (+ ; ? F( + ; @ ( ) ( 2. Highlight All Extensions or a Paging Zone. 3. Press SELECT.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 10 DESKSET SETTINGS You or your system administrator can customize your Deskset at the Deskset using the following menus and features: Deskset Settings “Deskset Menu” on page 71 “Features” on page 72 “User Settings” on page 73 “Admin Settings” on page 84 “Deskset Information” on page 85 “Auto-Attendant Settings” on page 86 “Using Do Not Disturb (DND)” on page 86.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the Menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number. To access the Deskset setup menus: 1. Deskset Settings Press MENU. The Deskset Menu appears. Press 1 on the dial pad to display the Features menu. These features are discussed throughout this User’s Guide.
Syn248 SB35020 Deskset User’s Guide Back to Contents Features Use the Features menu to access the Deskset Features, as shown in Figure 22 and described in Table 16. Features Menu 1/3 Features Menu 2/3 Features Menu 3/3 Figure 22. Deskset Features Menu Table 16. Deskset Menu Feature See page... Description 1. Held Calls List 42 View and retrieve held calls from any line in the system. 2. Page 69 Make an announcement to your organization. 3. Messages 54 Play, delete, or forward messages.
Syn248 SB35020 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to set up options as shown in Figure 23 and described in Table 17. User Settings Menu 1/2 User Settings Menu 2/2 Figure 23. User Settings Menu Table 17. Deskset Menu – User Settings Setting See page... 1. Greetings 74 2. Intercom Auto Answer 76 3. Deskset Settings 77 4. Directory Settings 82 5. User Password 83 To display the User Settings menu: 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents Greetings Use the Greetings menu, as shown in Figure 24 and described in Table 18, to record greetings. Figure 24. Greetings Menu Table 18. User Settings – Greetings Menu Function Deskset Settings See page... Description 1. Voicemail Greeting 53 Record and set your Voicemail greetings. 2. Name Recording 75 Record your name.
Syn248 SB35020 Deskset User’s Guide Back to Contents Name Recording If callers access the Company Directory when unanswered calls are directed to the Auto Attendant, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number.
Syn248 SB35020 Deskset User’s Guide Back to Contents Intercom Auto Answer You can set the Deskset to automatically answer Intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing. Do Not Disturb takes priority over Auto Answer.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu to set up the display appearance and sounds of your Deskset as listed in Table 19. Deskset Settings Menu 1/2 Deskset Settings Menu 2/2 Figure 25. Deskset Settings Menu Table 19. Deskset Settings Menu Function 1. Display See page... 78 Options 1. Contrast (1–9) 2. Backlight (Lo/Hi/Off) 2. Sounds 79 1. Ring Volume (0–9) 2. Ringtones (1–9) 3. Key beeps (On/Off) 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset LCD screen contrast and backlight. To use the Display menu: 1. Press MENU, then 2, then 3, and then 1. The Display menu appears. 2. Press or to adjust the Contrast level from 1 to 9. The default is 5. 3. Press to set the Backlight level. Press or to select Hi, Lo, or Off. The default is Hi. 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents Sounds Use the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps on and off. To use the Sounds menu: 1. Press MENU, then 2, then 3, and then 2. The Sounds menu appears. 2. Press or to adjust the Ring Volume from 0 to 9. The default is 3. A ringer sample plays. You can also set the ring volume by pressing VOL+ and VOL–. To turn off the ringer, decrease the volume to zero. 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Volume Settings Set the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings menu. You can also adjust each of these volumes while you are on a call by pressing the VOL+ and VOL– keys. To use the Volume Settings menu: 1. Press MENU, then 2, then 3, and then 3. The Volume Settings menu appears. or to set the Speaker Volume from 1 to 9. The default is 4. 2. Press 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Preferred Audio Mode When you press a Line key or Answer , the call is answered in the preferred audio mode. Lifting the handset takes first priority in all instances. You can set the audio preferences to Headset or Speaker by using the Preferred Audio menu. To use the Preferred Audio Mode menu: 1. Press MENU, then 2, then 3, and then 4. The Preferred Audio menu appears. 2. Press 3.
Syn248 SB35020 Deskset User’s Guide Back to Contents Directory Settings Use the Directory Settings menu to show or hide any of the three directories (Personal, System, and Ext List) and to set the sort order of the Directory. The default setting is all shown and sorted by first name. To use the Directory Settings menu: 1. Press MENU, then 2, and then 4. The Directory Settings menu appears. 2. Press or to Hide or Show the Personal Directory. This Directory holds your personal Directory entries.
Syn248 SB35020 Deskset User’s Guide Back to Contents Setting, Changing, or Resetting Your Password Use the User Password menu to set, change, or reset your password. This setting can also be controlled on the WebUI. To set or change the password: 1. Press MENU, then 2, and then 5. The User Password menu appears. 2. From the User Password menu, press 1. The Set/Change Password menu appears. 3. Use the dial pad to enter a password of up to six digits. To correct errors, press Backspc .
Syn248 SB35020 Deskset User’s Guide Back to Contents Admin Settings The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings. To display the Admin Settings menu: 1. Press MENU, then 3. You then must enter the Admin password before you can view the Admin Settings menu. For more information about these settings, see the Syn248 Installation and Configuration Guide, available from www.telephones.att.
Syn248 SB35020 Deskset User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 26, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer. Deskset Information 1/4 Deskset Information 2/4 Deskset Information 3/4 Deskset Information 4/4 Figure 26. Deskset Information To display the Deskset Information: 1. Press MENU and then 4.
Syn248 SB35020 Deskset User’s Guide Back to Contents Auto-Attendant Settings If your system administrator has set your extension as the Operator extension, you can use the Deskset to select the Auto Attendant. The Auto Attendant can answer calls during periods when your office is closed or when calls go otherwise unanswered. The Auto Attendant has a voice greeting and an interactive menu to enable callers to reach the desired extension.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 11 WEB INTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 88. After you log in to the WebUI, you can configure the following features: “Basic Settings” on page 90 “Personal Directory” on page 91 “Quick Dial” on page 93. You can also view the Deskset Help from the WebUI. See “Help” on page 94.
Syn248 SB35020 Deskset User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Syn248 system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset. 2. On the Deskset, press MENU then 4 to display Deskset Information. 3. On the Deskset Information screen, find the IP Address.
Syn248 SB35020 Deskset User’s Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 27. You can view a more detailed error description by resting your mouse pointer on the highlighted field. . Error Message Invalid Entry Figure 27.
Syn248 SB35020 Deskset User’s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 88. After logging in, the Basic Settings page appears as shown in Figure 28. Your Extension Name, which the system administrator enters, is displayed on internal calls. Figure 28. Extension Basic Settings To modify the Basic Settings: 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory that is only available from your extension. You can also view and edit Personal Directory entries using the Deskset. See “Directory” on page 43. To add an entry to the Personal Directory: Web Interface 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click 3. Complete the form with the required information. 4. Click .
Syn248 SB35020 Deskset User’s Guide Back to Contents To edit Personal Directory entries: 1. In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears. 3. Complete the form with the desired information. 4. Click to accept your changes or to reject the changes. To sort and delete Personal Directory entries: Web Interface 1.
Syn248 SB35020 Deskset User’s Guide Back to Contents Quick Dial If your system administrator has set up your Deskset with Quick Dial keys, you can add or edit entries for those keys. To add or edit Quick Dial Entries: 1. In the navigation menu at left, click Feature Keys. The Programmable Feature Keys page appears. You can add or edit Quick Dial entries for any keys that the system administrator has set up as Quick Dial keys. All other Programmable Feature Keys are unavailable. 2.
Syn248 SB35020 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. Web Interface To view a topic, click the link for that topic. The page for that topic appears.
Syn248 SB35020 Deskset User’s Guide Back to Contents CHAPTER 12 TROUBLESHOOTING If you have difficulty operating your Deskset, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 96 “Display Messages” on page 97 “Calls Generally” on page 99 “Incoming Calls” on page 102 “Outgoing Calls” on page 104 “Voicemail” on page 105 “Other Deskset Features” on page 107 “WebUI” on page 108 “PC/Deskset Interaction” on page 109. .
Syn248 SB35020 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an electrician or use another power outlet.
Syn248 SB35020 Deskset User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or the Deskset may need to be reset. See “To resolve a blank screen or device that does not work at all:” on page 96. Reset the Deskset to factory defaults. Disconnect the network cable from the Deskset and insert a pen or paper clip into the reset hole and press for more than five seconds.
Syn248 SB35020 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension number already exists. Disconnect the network cable and reset the Deskset to factory defaults. Insert a pen or paper clip into the reset hole and press for more than five seconds. Reconnect the Deskset. The device software version is different than the rest of the system. Ask your system administrator to update all devices to the current software version.
Syn248 SB35020 Deskset User’s Guide Back to Contents Calls Generally Calls are dropped. Probable Cause Corrective Action Restoring Deskset settings or updating software while that extension is in use will cause all calls to be dropped. Your system administrator should avoid updating software or restoring Deskset settings when you are likely to be using the phone. The network is down.
Syn248 SB35020 Deskset User’s Guide Back to Contents You hear static, sudden silences, gaps in speech, or garbled speech. Probable Cause Corrective Action You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office network infrastructure should use Cat.-5 wiring.
Syn248 SB35020 Deskset User’s Guide Back to Contents You are unable to transfer a call to an outside phone number. Probable Cause Corrective Action Transferring to an outside phone number has been disabled for your extension, or no lines are available. Check that your system administrator has enabled transferring to an outside phone number. Ensure that a valid outside number is shown in the to Phone # field (this setting is part of the Deskset Admin Settings). All phone lines may be in use.
Syn248 SB35020 Deskset User’s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls. Probable Cause Corrective Action Incoming call notifications have been suppressed or delayed, or incoming calls are redirected by the Deskset, or incoming calls are not directed to the Deskset. Verify that Do Not Disturb is off. Make sure that DND is not in the top right corner of the Deskset display. Press MENU, then 1, then 4 to turn Do Not Disturb off. The ringer volume is too low.
Syn248 SB35020 Deskset User’s Guide Back to Contents Caller ID is not working. The display shows Phone# and a digit for the name, and the same digit for the phone number. Troubleshooting Probable Cause Corrective Action Your organization does not subscribe to caller ID service or you have DSL phone lines without filters installed. Caller ID is a subscription service. You must subscribe to this service from your local telephone service provider for this feature to work on your phone.
Syn248 SB35020 Deskset User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into the wrong jack. Ensure the handset cord is plugged into the handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset. When you dial an outside number, you reach an extension instead.
Syn248 SB35020 Deskset User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action The extension‘s Voicemail is full. Delete messages. Extension is unplugged. Plug in the extension. Your Deskset does not receive Voicemail. Probable Cause Corrective Action Calls are not being directed to Voicemail. Ask the system administrator to check the Call Forward – No Answer setting.
Syn248 SB35020 Deskset User’s Guide Back to Contents The system does not respond to remote Voicemail commands. Probable Cause Corrective Action The system cannot detect Dual-Tone Multi-Frequency (DTMF) tones, which are the signals sent when the caller presses dial-pad keys. Confirm you have entered star, star (**) before entering your remote access code (user password). If you have no password, press star, star (**), then pound (#). Confirm you are calling from a touch-tone phone.
Syn248 SB35020 Deskset User’s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected to the same subnet as the other Desksets. Verify that the first two sections of the IP address (the portion before the second “dot”) match the IP addresses of the other Desksets or that the subnets are set up to communicate with each other. Press MENU –> 4 at a Deskset to find the IP address.
Syn248 SB35020 Deskset User’s Guide Back to Contents WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate. Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press MENU –> 4 to see the IP address displayed in the third line of the information.
Syn248 SB35020 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The network cables are not installed correctly. Check that the network cable from the computer is plugged into the Deskset port labeled .A second network cable should be plugged into the port on the Deskset marked with the other end plugged into your LAN.
Syn248 SB35020 Deskset User’s Guide Back to Contents APPENDIXES Appendix A: Soft Keys The Syn248 SB35020 Deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes. Table 20 provides an alphabetical list of the labels that appear above the Deskset soft keys. Table 20. Function SB35020 Deskset Soft Key Functions Description Function Enters a dot in IP address. Edit the current entry.
Syn248 SB35020 Deskset User’s Guide Table 20. Function Back to Contents SB35020 Deskset Soft Key Functions (Continued) Description Function Plays all Voicemail messages. Stop recording. Plays a message from the Call Log. Plays a recording. Stores the name and number into the Directory. Begins a recording. Initiates transfer of a call. Saves a setting. Displays a list of extensions to which you can transfer a call directly to Voicemail. Sends a Voicemail message.
Syn248 SB35020 Deskset User’s Guide Back to Contents Appendix B: Technical Specifications Table 21 lists the technical specifications for the SB35020 Deskset. Table 21. Appendixes Technical Specifications Feature Specification Size 6.9” × 7.9” × 8.1” (H × W × D @57° angle), 7.9” × 7.9” × 7.1” (H × W × D @41° angle) Weight 35.59 oz. (1009 g) (including adapter) Power Requirements 5.1 V DC @ 1700 mA, 48 V DC Typ.
Syn248 SB35020 Deskset User’s Guide Back to Contents Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Syn248 SB35020 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Syn248 SB35020 Deskset User’s Guide Back to Contents GLOSSARY This glossary provides definitions that pertain to the Syn248 telephone system. active call: An established telephone call that is not on hold analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall plug or into the Syn248 Gateway BYPASS port Auto Answer: You can set the Deskset to automatically answer Intercom calls after a delay that you specify.
Syn248 SB35020 Deskset User’s Guide Back to Contents Extension list: A list of names and extension numbers for the Syn248 system telephones extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the telephone lines and the LAN Gateway: A network device equipped for interfacing wi
Syn248 SB35020 Deskset User’s Guide Back to Contents off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed the SPEAKER or HEADSET keys to answer a call or to prepare to make a call. You are off hook from the moment that you hear a dial tone to when you hang up a call.
