User`s guide

Troubleshooting 115
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
The headset registration is not working.
Poor audio quality. Speech is cutting out.
(HEADSET) key on Deskset does not work.
(MUTE) key on the Deskset does not mute the headset.
Probable Cause Corrective Action
The headset and the Deskset
are not communicating with
each other.
 Confirm that you have placed the headset in the
charger before you press on the
Deskset.
 If registration does not start, try lifting the
headset out of the charger for a few seconds
before placing it back.
Register
Probable Cause Corrective Action
The headset is almost out of
range or is experiencing
interference.
 You may be close to being out of range. Try
moving closer to the Deskset.
 Other electronic products can cause interference
with your headset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices.
 If the problem persists, check audio quality on the
Deskset and/or contact your system
administrator.
Probable Cause Corrective Action
Headset is in the charger or
powered down.
 Confirm that the headset is out of its charger
before you press (HEADSET).
 Confirm that the headset has sufficient power. If
the headset does not respond, the battery may
have no charge. Charge the battery, following the
instructions in the headset user’s manual.
Probable Cause Corrective Action
MUTE keys on Deskset and
headset operate separately.
 None. Only the MUTE key on the headset mutes
calls. The (MUTE) key on the Deskset does
not work with the headset.