User`s guide

Troubleshooting 106
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Incoming Calls
Deskset does not receive incoming calls.
Deskset does not ring.
Outside callers cannot find your extension in the Auto Attendant Directory.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
 Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Deskset
display. Press (MENU) –> 1 –> 4 to turn Do
Not Disturb off.
 Incoming calls on the line are being forwarded to
a CFNA destination and the Seconds before
Forwarding setting is 0 Seconds.
Probable Cause Corrective Action
Your system administrator
has set your Deskset to
ignore incoming calls on
selected lines. If your Deskset
has one or more lines
configured this way, your
Deskset automatically
ignores incoming calls on
those lines.
 None. Your Deskset will not ring for incoming
calls on those lines, but it will display an incoming
call screen. If you see the incoming call screen,
you can answer the call by pressing or
the flashing Line key.
The ringer volume is too low.
 Press the + key to increase ringer volume.
Answer
Probable Cause Corrective Action
You have not recorded a
Personal Name.
 Record a name at the Deskset. To record a
Personal Name, see “Name Recording” on
page 78.
Your system administrator
has not entered your first
and last name into the
Extension list.
 Consult your system administrator.
The outside caller may not
be waiting long enough for
the search.
 Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.