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DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Hospitality Solutions

7-3Overview

Property management systems are used for making guest reservations, checking

guests in and out, printing guest bills, and other accounting functions. I

NTUITY

Lodging provides a variety of voice messaging and fax functions for guests and

administrative staff, and includes flexible administration capabilities that simplify

moves and changes. The call accounting system takes call records from the

system and applies cost structures used for billing guests.

As the centerpiece of the hospitality communications network, GuestWorks

continues to refine its integrating capabilities. For example, recent message

tandeming enhancements make it unnecessary for the I

NTUITY Lodging voice

messaging and the property management system to be directly connected to

support the voice messaging application (See Figure 7-1

). With this link, guest

room updates for voice messaging are “tandemed” through the GuestWorks

system between the I

NTUITY Lodging voice messaging system and the property

management system. These systems are constantly exchanging and updating

information to provide a seamless integration between the systems.

NOTE:

This integration feature does not affect the link between the INTUITY Lodging

Call Accounting and the property management system. This link must

remain intact so that the call accounting information is exchanged between

the I

NTUITY system and the property management system.

The general advantages of using GuestWorks in the Hospitality industry are

presented in Chapter 3, "Industry Applications."

The following sections provide a

closer look at I

NTUITY Lodging, GuestWorks, the system’s communications with

property management systems, I

NTUITY Lodging call accounting, and Xiox call

accounting.

Switch/INTUITY/PMS link integration

GuestWorks can tandem messages between the property management system

and I

NTUITY Lodging voice messaging so the systems need not be connected to

each other. The following property management system messages are tandemed

through GuestWorks:

■ Check-In

■ Check-Out

■ Room Data Image (Database Synchronization)

■ Modify (Guest Information)

■ Add/Remove Text/Fax Notification Message (Message Waiting)

■ Transfer/Merge Mailbox (Room Change/Swap).