Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Hospitality Solutions
7-2Overview
7
■ Suite check-in. This feature provides the capability to have the system
automatically check-in several related extensions with one check-in
command. This feature allows hotels that offer “suite” rooms with several
phones the ability to check in all the phones associated with that “suite” at
one time.
■ Automatic selection of DID numbers. This feature allows the system to
automatically choose a number from a list of available Direct Inward Dialing
(DID) numbers that will be assigned to a guest’s room extension when
checking in.
■ Feature access codes to signify certain conditions. For example, maids can
use the telephones in the rooms to change the room status from “dirty” to
“clean and ready for occupancy.”
■ TCP/IP connectivity. The switch uses TCP/IP to connect to the INTUITY
AUDIX system.
■ A Do-Not-Disturb feature that turns off ringing in a room, except for
designated priority calls and automatic wake-up calls.
■ Guest voice messaging, which unburdens attendants and provides guests
with an important convenience.
■ Crisis alert. Whenever someone in the hotel places a call to an emergency
service agency (for example, 911), the attendant console, designated
digital telephones, and up to three pagers are notified of the call. When
emergency personnel arrive, someone can help them find the exact
location of the emergency.
■ Controlled Toll Restriction, which allows you to restrict some telephones
from making toll calls. In this way hotels can provide free local calls, while
still restricting toll calls.
For more information about GuestWorks features, see
GuestWorks
®
and
DEFINITY
®
ECS Hospitality Operations .
NOTE:
Some features and solutions are unavailable in some countries. Please
contact your local account manager or authorized Lucent Technologies
representative for further information about which features and solutions are
available to you.
Lodging establishments often use the following systems together:
■ GuestWorks
■ A property management system (PMS)
■ INTUITY Lodging Voice Messaging
■ INTUITY Lodging call accounting or Xiox call accounting.