Instruction manual

Hospitality Solutions
7-1Overview
7
DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
7
Hospitality Solutions
Overview
GuestWorks, the hospitality offer of the DEFINITY product line, offers an array of
features that enhance guest services and keep guests happy. You can thus enjoy
robust hospitality functions on a state-of-the-art communications system.
NOTE:
In some countries, DEFINITY BCS is sold with the hospitality features
instead of selling GuestWorks.
For example, GuestWorks can provide the following:
■ Automatic wake-up for guest rooms. The wake-up call can be as simple as
silence, or as elaborate as a custom sales message in the native language
of the guest, tailored to the time of day and day of the week. There are
several ways wake-up calls can be requested and delivered:
— Assisted by voice prompts, guests can request their own wake-up
calls.
— Auto Wake-Up via confirmation tones allows a user to enter the
request for a wake-up call using the telephone dial pad.
— Dual Wake-Up allows two wake-up times to be entered.
— Guests can also request a daily wake-up call if they need to be
awakened at the same time every day during their stay.
— The system also supports a VIP wake-up that alerts front desk
personnel that they need to place a personalized wake-up call
instead of letting the system do it automatically.
■ PMS Insert/Delete digit streamlines dialing within a hotel that has multiple
extensions sharing an extra leading digit in front of the room number.
■ A check-in and check-out button on the attendant console. When a guest is
checked in, the desk clerk presses the check-in button; the system prompts
for an extension number, marks the room as occupied, and turns the
telephone on. At check-out, the reverse happens.