Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Computer-Telephone Integration Solutions

6-5PassageWay Direct Connection Solution

PassageWay Direction Connections and CTI

Applications

You can convert your existing windows-based software into CTI applications by

writing DDE links to PassageWay Direct Connection Solution. Or, add a

“middleware” software application to dial and screen-pop from any windows

application. If your application supports the Microsoft Windows TAPI standard, the

PassageWay Direct Connections solution will probably work right out of the box

since the PassageWay Direct connection also supports the TAPI standard. The

following list contains a few of the CTI applications currently available from Lucent

Technologies that enhance your Direct Connections Solution.

■ FastCall

Middleware

— allows existing applications to be quickly “telephony enabled”

— provides rules for inbound “screen-pop” and call handling

— previews outbound dialing

— Windows 3.1/3.11, or 3.x, 95, 98, and NT

■ SNAP™ Middleware with Enhanced Call Control

— easy-to-install with your existing applications

— provides “screen-pop” to your databases

— dials any number from any windows application using an icon that is

always on the current windows screen

— Windows 3.1, 3.11, 95, 98, and NT

■ PhoneLine

Corporate Directory

— allows access to the latest telephone directly

— quickly finds a phone number

— automatically dials with one click

— transfers and makes conference calls

— stores pictures of individuals for security desks to validate

employees

— Windows 3.1/3.11, or 3.x, 95, and NT.