Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Computer-Telephone Integration Solutions
6-4PassageWay Direct Connection Solution
6
Figure 6-1. PassageWay Direct Connection Configurations
PassageWay Direct Connection Telephony
Manager
The Telephony Manager software for Windows 95 is an application that allows you
to control telephone calls (both incoming and outgoing) directly from your PC. You
can make calls, answer calls, place calls on hold, hang up, transfer, set up
conference calls, and view calling/called party information. With Caller ID, as the
phone starts ringing, customer information can “screen-pop” on your PC. You can
retrieve data stored in your database contact manager or your PassageWay
Phonebook (included with the PassageWay Direction Connection Telephony
Manager solution). When using the Phonebook, you can also automatically dial
phone numbers with a click of your mouse. To automatically track every call you
make or receive, PassageWay Direct Connection Telephony Manager solutions
provides Log Manager. This displays information such as caller name; phone
number; and duration, time and subject matter of call. Telephony Manager is not
supported on Windows 98.
1) 2- or 4-wire DCP Port 5) Personal Computer
2) Auxiliary Power 6) 2-wire DCP Port
3) DCP Telephone 7) 8411 DCP Telephone w/
PassageWay
4) Passageway