Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Computer-Telephone Integration Solutions

6-3PassageWay Direct Connection Solution

Windows

Dynamic Data Exchange (DDE) and Telephone Applications Program-

ming Interface (TAPI) support ensures that you can capitalize on future CTI tech-

nologies.

Make your PC work for you by having it do the following:

■ Access and autodial phone numbers while you do other tasks,

■ Instantly retrieve and display PC data about incoming callers. You save

time digging for important numbers.

■ Be better prepared to meet callers’ needs and let your professionalism

really shine through.

Turn your call center into profit centers. Departments that live on the phone such

as sales, customer service, and purchasing, will work more efficiently, make more

contacts, and produce better results because of CTI.

The PassageWay Direct Connection software consists of PC software (Service

Provider and/or call control) and special Lucent Technologies PC-to-telephone

hardware modules (DEFINITY 8411 telephones have built-in hardware).

You can choose to purchase the PassageWay modes with only our TAPI Service

Provider software or you can add the Telephony Manager call control software.