Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Computer-Telephone Integration Solutions
6-2PassageWay Direct Connection Solution
6
with your customers. Having the call processing software on the same computer
with spreadsheet, word processing, or other software allows the attendants to
stay productive between calls.
Your company directory is displayed on screen with busy extensions shaded. A
variety of search functions are available, so attendants can find names and exten-
sions easily. On-line photo identification allows attendants to quickly identify
employees. Calls are transferred with the press of a button. On-line help makes it
easy for attendants to remind themselves how to use the PC Console.
The PC Console is easily customized, so even if attendants from different shifts
share the same computer, they can each preserve their preferences in the call
processing environment. The PC Console is available in English, Dutch, Spanish,
French, German, Portuguese, and Italian. The system also accommodates any
language that uses the Roman alphabet and ASCII 128-character set. For exam-
ple, if a Spanish-speaking attendant takes over for a French-speaking attendant,
a single press of a button converts all labels, error messages, and on-line help to
Spanish.
PassageWay Direct Connection
Solution
Lucent Technologies’ PassageWay products bring the telephone and the personal
computer together into an integrated voice and data workstation that can greatly
enhance communications. With PassageWay, you can efficiently process calls
while accessing powerful voice and data features. It also permits you to connect
to a variety of host computers and other PCs through the networking strengths of
the system. PassageWay provides error-free data transfer between your personal
computers and other shared resources. You can even create your own applica-
tions to take advantage of the PassageWay connection.
Combine the Power of the PC and the Telephone
The PassageWay Direct Connection Solution is ideal if you do the following:
■ Spend more than an hour a day on the telephone generating, supporting,
and servicing customers
■ Rely heavily on your desktop PC to manage important contacts
■ Want to boost productivity and customer service.
The PassageWay Direct Connection Solution links a desktop Windows PC with
the switch. The easy-to-use Windows interface provides greater business com-
munications capabilities than either the telephone or PC offers alone. This solu-
tion gives you valuable computer-telephony integration (CTI) benefits right out of
the box, plus it is a bridge to a wealth of other great CTI applications. Microsoft