Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Desktop Solutions
4-11Messaging services
4
Messaging services
The system offers a variety of voice messaging services that allow you to leave,
send, and receive messages quickly, accurately, and conveniently. The
messaging services include the following:
■ DEFINITY AUDIX (used for non-hospitality applications)
■ INTUITY AUDIX
■ INTUITY Lodging (used for hospitality applications)
■ Octel 100 Messaging (formerly Messaging 2000).
These messaging services can be purchased with the system and can be fully
integrated with the Leave Word Calling and Call Coverage features. A mes-
sage-waiting lamp on your telephone lets you know when messages are waiting
from any of the messaging services.
The AUDIX system and call coverage
Often a DEFINITY AUDIX and/or INTUITY AUDIX system is set up as the last
point on a call-coverage path, as in Figure 4-1
. A secretary or colleague who
answers a redirected call intended for you can also transfer the caller to your
AUDIX mailbox. The caller may prefer to leave voice mail for you if the message is
personal, lengthy, or technical.
Many other options are available:
■ A caller can redirect a call from the AUDIX system to an attendant.
■ A caller can transfer to another extension instead of leaving a message.
This feature is dependent on the type of integration used with the AUDIX
system (control link or display set).
■ The AUDIX automated attendant can answer all calls to the company.
■ The AUDIX automated attendant can send calls to various extensions. In
this case, callers are instructed to enter keypad commands to direct the
call.
Message-Retrieval options
With the message-waiting lamp on their telephones, employees always know
when they have messages. Messages can be retrieved using the Display
Retrieval feature. This feature allows users having digital telephones with displays
or a personal computer integrated with a telephone to display messages.