Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Desktop Solutions
4-9Voice features
4
Conference
Allows multi-appearance telephone users to set up six-party conference calls
without attendant assistance. Single-line telephone users can set up three-party
conference calls without attendant assistance.
Directory
Allows users with display-equipped telephones to access the system database,
use the touch-tone buttons to enter a name, and retrieve an extension number
from the system directory. The directory contains the names and extensions
assigned to all telephones on the system.
Group Listen
Simultaneously activates the speakerphone in listen-only mode and the handset
or headset in listen-and-speak mode on 6400-series telephones. This allows a
user to serve as spokesperson for a group. The user can participate in a
conversation while everyone else in the room is listening to what is said.
Integrated Announcements
The system allows you to store recorded announcements (messages) internally
on a circuit pack. The system’s integrated announcements have the following
characteristics:
■ Easy to use. Announcements can be recorded and updated from any
telephone. All announcement configuration is performed from the
management interface (usually a PC using the DEFINITY Site
Administration tool). Whenever someone changes an announcement, a log
of the activity is kept. This can be useful in tracking unauthorized changes.
■ Reliable. Even a power failure will not affect the integrity of your
announcements. Because the announcements are stored digitally, voice
quality does not degrade over time. There are no external boxes, messy
cabling, or separate power supplies, and there are no tapes to jam or
break.
■ Flexible. Since the announcements are integrated within the system, the
applications are almost endless. Announcements can be played to callers
waiting for connection. They can be inserted into coverage paths to give
out your hours of business. Applications like Call Vectoring were designed
to take advantage of the power of integrated announcements.
■ Ideal for a global market. Since you record your own announcements, any
language that you are able to speak can be provided — even multiple
languages on the same system. For example, your hotel guests can
receive wakeup greetings in their native language.