Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Desktop Solutions

4-8Voice features

is useful because it allows you to redirect all calls immediately when you are not

available. This saves the caller the annoyance of waiting for several rings before

being able to talk to someone or leave a message. The Call Coverage arrange-

ment shown works well for many managers. Note that the same coverage path is

used for all external calls because these calls need special attention even when

you are unavailable.

Figure 4-1. Typical Call Coverage Options

A) External Calls: Active,

Busy, Don’t Answer

1) Assistant

B) Internal Calls: Cover All 2) Clerk

C) Internal Calls: Active,

Busy, Don’t Answer

3) Voice Messaging

D) Internal Calls: Send All

Calls

4) Message Center

Group

rdscde3 PDH 04219