Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Desktop Solutions

4-6Voice features

These features can be accessed in a variety of ways. For example, some can be

accessed by pressing a fixed-feature button on the telephone. Many others can

be accessed by dialing an access code or by pressing a programmed button on

the telephone. The following sections show a few examples of how particular

voice features can help your employees to handle calls more efficiently.

Abbreviated Dialing

Provides lists of stored numbers users can use to do the following:

■ Place local, long-distance, and international calls.

■ Activate features.

■ Access remote computer equipment.

Users dial the list number and the one-, two-, or three-digit number associated

with the phone number the user wants. The number is then automatically dialed

by the system. A frequently-called number can be stored on an abbreviated

dialing button that users need only press once to make the call.

Automated Attendant

Automated Attendant uses call vectoring commands to allow callers to enter the

extension of the party they wish to reach. The call is routed to that extension by

the vector.

Bridged Call Appearance

Allows calls to be handled from more than one telephone. A bridged call

appearance is set up by administering a primary extension and the button number

associated with it on a two-lamp button on another telephone. One way this

feature is most often used is by secretaries or assistants who answer or handle

calls to the primary extension (an executive, for example). When the primary

extension receives a call, the bridged call appearance flashes or rings and the call

can be handled as if the primary extension user was answering it. You can have

up to 64 bridge call appearances.

Call Coverage

The Call Coverage feature ensures that your calls are always answered and that

callers rarely, if ever, receive a busy signal. Call Coverage is so flexible that

external calls can be routed to one group of attendants and internal calls to an

entirely different group.

In some respects, Call Coverage serves as an assistant who screens your calls. It

automatically redirects calls to other telephones and messaging services, allowing

you to delegate or defer calls as needed.