Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-17Real estate
3
Real estate
The real estate industry is a fast-moving and mobile business that requires snap
decisions. The real estate industry wants to do the following:
■ Be flexible with locations and personnel.
■ Provide a professional image to clients.
■ Be available at a moments notice.
Be flexible with locations and personnel
Real estate agents often have two offices: one at their main corporate location
and one at their home. Features such as the DEFINITY Extender and Call
Forwarding allow agents to keep up with their phone calls. At the main office,
paging is a key to locating an agent quickly to close a deal.
Provide a professional image to clients
The telephone system is often an agent’s biggest ally. Agents are often on the
phone when other calls come in. With voice messaging, calls are not missed;
clients can leave messages for the agent and be guaranteed that the message is
delivered.
When clients call in to an office, the Dial-by-Name feature can be offered to route
calls to the correct agents. All the client has to do is enter the agent’s name using
a touch-tone keypad, and the call is routed immediately.
Be available at a moments notice
When conference rooms are unavailable for closing deals, you can use the
terminal translation initialization feature to keep some telephone ports in reserve
to serve as a temporary conference line. You plug in a telephone, enter a feature
access code and security code, and the telephone is activated.