Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-15Legal/Professional
3
■ Mixed Numbering
■ Names Registration
■ Room Change/Swap
■ Suite Check-In
■ VIP Wakeup.
For more information about hospitality solutions, see Chapter 7, "Hospitality
Solutions."
Legal/Professional
In the legal and professional business (such as consultants and advisors), you
must juggle a variety of client types while keeping track of time spent on projects.
Professional businesses seek to do the following:
■ Keep track of client costs.
■ Stay in contact at different locations.
■ Provide a high level of service.
Keep track of client costs
Call detail records sent to Call Accounting systems keep track of client calls so
that employees can keep track of time spent on cases or consultations.
Long-distance calls made by lawyers or assistants can use authorization codes to
track calls by account numbers.
Stay in contact at different locations
In many cases, lawyers and consultants have meetings at different locations
where audio teleconferencing is valuable for resolving issues. Voice messaging
allows users to get their messages from any location so they can keep up on
recent developments while away from the office.
Provide a high level of service
Many legal offices now provide free access to legal advice using recorded
announcements via an auto-attendant procedure. This projects a professional
image to potential clients. Clients can also use the Dial-by-Name feature to
contact personnel directly if the caller knows a name, but not an extension at the
office.