Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-12Hospitality
3
Nutritionists, for example, are particularly scarce in remote settings. A
nutritionist can use video to communicate with a patient in a distant facility,
showing food models of healthy portions and being face-to-face with the
patient for better understanding.
Hospitality
The hospitality industry is composed primarily of hotels, motels, and restaurants.
Hospitality facilities worldwide seek to do the following:
■ Control costs.
■ Improve operating efficiency and safety.
■ Enhance guest services.
Control costs
Hospitality providers must contain costs to maintain a profit and to stay
competitive in the industry.
Two ways to help control costs are as follows:
■ Separate long-distance calling privileges.
Hotel and motel guests frequently place long-distance phone calls from
their rooms, while providers do not allow staff members from accessing
long-distance phone service.
■ Charge guests more accurately for terminated calls.
Hospitality providers need the ability to detect short duration calls (that is,
calls that terminate before the specified answer detection time-out),
enabling hotels to more accurately charge guests for these calls.
GuestWorks provides the following capabilities to the hospitality industry to help
control costs:
■ World Class Routing features that allow hotels to separate long-distance
calling privileges for guests and administrative staff.
■ Answer Detection enhances the DEFINITY system’s ability to detect short
duration calls.
■ INTUITY Lodging Call Accounting (a co-resident application developed by
Homisco for North America) and Xiox stand-alone call accounting provide
accurate and flexible call accounting for guest room billing.