Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-10Health Care
3
identifying questions and enables him or her to locate the records more
easily. It also improves service by enabling the agent to greet the caller by
name and to address the issues more quickly.
■ Basic Call Management System allows the business office supervisor to
assign the appropriate number of representatives and analyze call volume
to identify opportunities for improvement. The system can also be used by
the supervisor to determine whether representatives are responding
quickly to callers.
By using Lucent Technologies products, health care facilities can provide more
efficient phone service and in return, reap the following benefits:
■ Faster response to callers
■ Accurate staffing
■ More personal service
■ Higher productivity
■ Improved image of the health care facility.
Promote wellness and satisfaction with easy
access to information within the community
Health care facilities measure their success by the satisfaction level of their
services. Facilities need to provide the best “first impression” of the hospital. In
most cases, it is in the best interest of the health care provider and insurer to
promote wellness to keep hospitalization costs down.
Health care facilities need to do the following:
■ Provide easy access to wellness information.
■ Educate the public about preventative measures.
■ Encourage the public to take control of their health issues in a timely
manner.
■ Provide referrals for health care professionals and specialists.
The system offers an easy way to help the health care industry. Voice messaging
allows callers to leave non-emergency questions or messages for later callbacks,
so that callers can get personal attention.
Lucent Technologies products help health care facilities to provide first-rate
personal care in a cost-efficient manner.