Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-7Health Care
3
call so that when emergency personnel arrive, someone can help them find the
exact location of the emergency. This feature is critical at government locations
that tend to have several different buildings.
Provide flexible telephone services to employees
Since many government agencies are now requiring private industries to
telecommute, government agencies can also participate by using features such
as the DEFINITY Extender and Call Forwarding. Government employees can
work from their homes, thereby saving energy and the cost of a permanent office.
The call coverage feature also routes unanswered calls to either an assistant or to
voice messaging, ensuring that calls are always answered.
Health Care
The health care industry may include providers, insurance companies, employers,
patients, researchers, pharmaceutical companies, and the government.
Health care administrators worldwide seek to do the following:
■ Maximize resources to reduce or contain costs.
■ Improve response time in a busy urban environment.
■ Maximize productivity and efficiency of high-salaried professionals.
■ Provide highly efficient service, without losing the human touch.
■ Promote wellness and satisfaction with easy access to information within
the community.
■ Improve accessibility to specialized medical care.
■ Maintain skills and collaborative relationships regardless of location.
Maximize resources to reduce costs
For individual health care providers, cost containment and reduction is the key to
survival and growth. The rules of health care payment are changing, and
providers must keep the costs of care down without sacrificing quality.
Beyond providing quality care
— always an overriding concern — health care’s
primary goal is to maximize resources through efficient operation. Savings can be
realized in reexamining everything from staff size and operations to the number
and type of rooms provided.
The system can provide a variety of options to fully use available resources. It can
turn the telecommunications investment into a seamless network for managing
and monitoring incoming calls and voice messaging.