Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6

Overview

555-231-208

Issue 1

April 2000

Industry Applications

3-6Government

Here are some additional ways the system can help you serve your customers:

■ The system’s open architecture allows you to easily change features to

meet the changing needs of your customers. For example, setting up a

small telemarketing group often requires making only minor modifications

to your measured hunt group.

■ Some organizations have calls received after business hours relayed to an

office that is still open for business in another part of the world. This saves

the cost of an around-the-clock staff and keeps your customers in touch

with your best people.

Government

Government agencies must project a professional image to their constituents

while controlling costs. Government agencies want to do the following:

■ Provide valuable service to the public.

■ Keep in contact with various offices.

■ Provide flexible telephone services to employees.

Provide valuable service to the public

The Call Vectoring feature provides an auto-attendant to callers that need to

connect directly to specific governmental agencies. The feature allows employees

to spend time doing valuable work, not answering calls for other departments. Call

Vectoring can also be used as a help line to provide information about services

provided by the local agency.

Keep in contact with various offices

Government offices tend to be spread about in various locations. With a system at

each location, features such as uniform numbering allow easy access between

locations. Speed Dialing is another feature that is valuable and can save time

when calls are made regularly between groups.

As part of this network, a single voice messaging system can be accessed by

several sites using the Centralized Voice Mail via Mode Code Interface feature.

This allows satellite offices to access common directories and handle messages

as if they were all on the same site.

With the wireless mobility solutions offered with the system, workers can move

freely around their department but still remain in contact with calls from the public

or from associates.

Should an emergency occur at the office, the Crisis Alert feature allows

employees to contact local emergency agencies quickly. When this call is made,

the attendant as well as digital stations and up to three pagers are notified of the