Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Industry Applications
3-4Financial services
3
Plan for expansion and innovation
Schools must be at the forefront of communications innovation, so it is important
to use a platform that can accommodate rapidly-evolving requirements. The
system is:
■ Capable of handling multimedia calls
■ Compatible with many different products from many different vendors so
that it fully integrates all of your tools and options
■ Designed to accommodate existing and emerging standards and protocols.
Financial services
The financial services industry may include banking institutions, credit unions,
insurance companies, mutual funds companies, and brokerage firms. These
types of businesses are nearly indistinguishable from one another in some areas.
Deregulation, technological advances, and strong competition induce each
business to offer a broad range of financial services. Many of these services are
automated to improve customer service and to make the most of available
resources.
Financial service providers worldwide seek to do the following:
■ Control costs
■ Automate routine transactions
■ Network regional and global offices
■ Upgrade customer service.
Control costs
Cost savings are inherent in many DEFINITY solutions. Using an automated
attendant in place of an employee to answer routine calls reduces payroll
expenses. Beyond the day-to-day savings that automation and networking
provide however, the system includes some capabilities that directly affect your
operating costs.
Automate routine transactions
In many countries, as much as a quarter of all bank transactions are conducted by
telephone. For related businesses such as brokerage houses, the percentage can
be much higher. Typically, at least half of these calls are from callers requesting
routine information. The Call Vectoring feature and recorded announcements