Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-57Dial by Name
A
This example does the following:
1. When someone calls the system, the caller receives ringback for 2
seconds.
2. Announcement 381 plays. This announcement asks the caller to do one of
the following:
■ Press or wait if the caller wants the operator; if the caller
presses or waits for the timeout, the call is routed to the operator.
■ Press if the caller wants the front desk; if the caller presses ,
the call is routed to extension 105, which is the front desk.
■ Press if the caller knows the person’s extension; if the caller
presses , the call is routed to announcement 382, which instructs
the caller to dial the person’s extension.
■ Press if the caller knows the person’s name; if the caller
presses , the following sub-procedure occurs:
a. Announcement 661 plays requesting that the caller enter the
first four characters of the person’s last name.
— If there is a single match, the call is redirected.
— If there are multiple matches, continue with Step b.
.
— If there is no match, go to Step d.
.
b. Announcement 662 plays requesting that the caller enter the
rest of the person’s last name, followed by the key.
— If there is a single match, the call is redirected.
— If there are multiple matches, continue with Step c.
.
— If there is no match, go to Step d.
.
change vector 2 Page 3 of 3
CALL VECTOR
23 goto step 30 if nomatch
24 collect 11 digits after announcement 662
25 route-to name2 with coverage y
26 goto step 30 if nomatch
27 collect 2 digits after announcement 663
28 route-to name3 with coverage y
29 goto step 30 if nomatch
30 collect 1 digits after announcement 660
31 goto step 21 if digits = 1
32 route-to number 0 with cov n if unconditionally
0
0
1 1
2
2
3
3
#