Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-55Dial by Name
A
Considerations
Consider the following when implementing the Dial-by-Name feature:
■ The names used for this feature cannot have any accent marks or be
characters other than the Roman alphabet. If non-Roman characters must
be entered, the logical equivalent should be used in the names database.
■ Special characters, such as the dash (-) and the apostrophe (‘), are ignored
if entered into the names’ database when it comes to using the
Dial-by-Name feature. For example, when searching on the name O’Neill,
a user should enter “onei” for the initial search. The key can be entered
to represent a dash or apostrophe, but the users must be aware that
special characters are an option.
■ Special characters, such as the pound sign (#), the asterisk (
*
), and
numbers 0-9, cause names in the database to be unsearchable. That is, if
a name in the database has any of these characters, a user cannot search
on that name.
■ If a person’s last name is less than four characters long, the caller must
press the key to signify end-of-dialing. This instruction should be part of
the recorded announcement.
■ The system supports a maximum length of 15-character names (last name,
first name). If the last name is longer than 15 characters, the first 15
characters should be entered. If two or more people have the same last
name and that name is 15 characters long (or longer), the Dial-by-Name
feature cannot be used to dial those persons.
■ There are no “canned” announcements recorded on the announcement
circuit pack. All of the announcements for the Dial-by-Name feature must
be customized on-site.
■ This feature may provide a security issue for some industries (such as a
hotel or a hospital). If there are people that should not be accessible using
Dial-by-Name, then those people’s names can be entered into the
database using a numerical digit at the beginning of the last name (such
as 9Carrier). This can be done only if the property management system will
allow non-alphabetic characters at the beginning of names.
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