Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-54Dial by Name
A
User operation
The user operations are as follows:
NOTE:
This feature is not accessible from rotary telephones or telephones that do
not have a labeled dial keypad. This feature operates using the Roman
alphabet only.
1. Dial the published directory number.
■ The call is routed to the auto-attendant procedure.
2. Listen to the recorded announcements, and select the option that allows
you to enter a name.
■ You are prompted to enter the person’s name.
3. Enter the first four characters of the person’s last name.
■ If only one name matches the four characters entered, the call is
placed to that person.
■ If there is more than one match, continue with Step 4.
■ If there are not matches, continue with Step 6.
4. If there is more than one match for the first four characters, you are
prompted to enter the rest of the characters in the person’s last name. After
you enter the rest of the characters, press the key.
■ If only one name matches the characters entered, the call is placed
to that person.
■ If there is more than one match, continue with Step 5.
■ If there are not matches, continue with Step 6.
5. If there are still multiple matches, you are prompted to enter the first two
characters of the person’s first name.
■ If only one name matches the characters entered, the call is placed
to that person.
■ Otherwise, the call cannot be completed using Dial by Name.
Continue with Step 6.
6. You can dial and try entering the name again, or you can dial and the
call is routed to a designated extension (usually the attendant or a voice
mailbox).
■ If routed to an attendant, the attendant can then attempt to connect
the call.
■ If routed to a voice mailbox, the caller can leave a message.
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