Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-53Dial by Name
A
NT QSIG Peer Protocol
The NT side of the QSIG Peer Protocol is available on the switch.
Dial by Name
The Dial-by-Name feature allows a caller to “dial” someone by entering that
person’s name from the caller’s touch-tone keypad. This feature is accessible by
using the Call Vectoring feature and the integrated announcement circuit pack
(TN750C) to create an “auto-attendant” procedure in which one of the options
allows callers to enter a person’s name instead of the person’s extension number.
The system processes the name characters received, and, when if a single match
is found, the number is dialed automatically.
NOTE:
Not all features are available with each model of the system. Please see the
DEFINITY
®
ECS System Description for information on feature availability
by model. In addition, not all system applications or adjunct applications
may be available in all countries.
A typical scenario might be as follows:
■ When a call comes in to the system (usually to a Listed Directory Number),
a vector routes the call to an announcement that says, “Hello. You have
reached A1 Hotel. Please press 0 for the operator, press 1 for the front
desk, press 2 if you know the guest’s extension, press 3 if you know the
guest’s name, press 4 if you want to choose from a list of extensions, or
press 5 if you wish to hear these options again.”
■ When the caller selects 3, the caller is then instructed to enter the person’s
name.
■ As soon as a single match is found, the call is placed to that person.
The database for the names used in this feature comes from names entered into a
management terminal or from names entered into a property management system
(PMS) terminal, which are then communicated to the system during a database
update.