Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-47Private Networking features
A
Service Observing
Allows a specified user, such as a supervisor, to observe or monitor another
user’s calls. Observers can observe in listen-only or listen-and-talk mode using a
feature button on their telephone. You set up Service Observing to observe a
particular extension, not to observe all calls to all extensions at a telephone.
NOTE:
Service Observing may be subject to federal, state, or local laws, rules, or
regulations or may require the consent of one or both of the call parties.
Familiarize yourself and comply with all applicable laws, rules, and
regulations before using this feature.
VDN in a Coverage Path
Enhances Call Coverage and Call Vectoring to allow you to assign vector
directory numbers (VDNs) as the last point in coverage paths. Calls that go to
coverage can be processed by vectoring/prompting to extend Call Coverage
treatments.
Private Networking features
The great expandability of the system makes it a logical choice for setting up
private networks. Consequently, the system includes many private networking
features.
Centralized Voice Mail via Interswitch Mode
Codes
Provides the capability to share a voice mail system among several switches
using the Mode Code - Voice Mail System Interface. This feature provides a cost
effective choice for multiple sites by eliminating the need for a voice mail system
at each site.
A Centralized Voice Mail network can consist of DEFINITY BCS Issue 6 or later,
DEFINITY ECS R8 or later, ProLogix™ R3 or later, Merlin Legend
®
R6.1 or later,
and Merlin Magix™ systems. Either a DEFINITY BCS, ProLogix, or DEFINITY
ECS switch must be the host for the voice mail system, and UDP and ISDN-PRI
software are required at each site. See
DEFINITY ECS Administration for Network
Connectivity
and Merlin Legend Network Reference for more information.
Extended Trunk Access
Used with Uniform Dial Plan, allows the system to send any unrecognized number
(such as an extension not administered locally) to another system for analysis and
routing. Such unrecognized numbers can be Facility Access Codes, Trunk Access
Codes, or extensions that are not in the Uniform Dial Plan table. Non-Uniform Dial