Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-42Hospitality features
A
Housekeeping Status
Records the status for up to six housekeeping codes and reports them to the
property management system. These status codes are usually entered by the
housekeeping staff from the guest room or from a designated telephone, but they
can also be updated by the front office personnel using the attendant console or a
backup voice terminal. Six status codes can be used from guest rooms, and four
status codes can be used from telephones that do not have the client room Class
of Service.
Names Registration
Automatically sends a guest’s name, room extension, and coverage path from the
Property Management System to the switch at check-in, and automatically
removes this information at check-out. The information may be displayed on any
attendant console or display-equipped telephone at various hotel locations (for
example, Room Service, or Security).
Property Management System Digit to
Insert/Delete
Many customer configurations base the room telephone extension on the room
number by adding an extra leading digit. The PMS Insert/Delete Digit feature
allows users to delete the leading digit of the extension in messages. The feature
is useful for a hotel that has multiple extensions sharing an extra leading digit in
front of the room number. The leading digit is automatically inserted when the
message goes to the PBX.
NOTE:
The PMS interface supports three-, four-, or five-digit extensions, but
prefixed extensions do not send the entire number across the interface.
Only the assigned extension number is sent. Therefore, do not use prefixed
extensions for numbers that are also going to use the Digit to Insert/Delete
function.
Property Management System Interface
The Property Management System allows a customer to control features used in
both a hospital-type and a hotel/motel-type (GuestWorks) environment. The
communications link allows the Property Management System to interrogate the
system and allows information to be passed between the system and the Property
Management System. GuestWorks exchanges guest status information (room
number, call coverage path, and other data) with the property management
system.