Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-40Hospitality features
A
When the attendant console is busy, you can answer overflow calls from the
backup telephones by pressing a button or dialing a feature access code. You can
then process the calls as if you are at the attendant console. The recommended
backup telephones are the Lucent Technologies Models 6408, 6416, or 6424.
Attendant Room Status
Allows an attendant to see whether a room is vacant or occupied and what the
housekeeping status of each room is. This feature is available only when you
have Enhanced Hospitality enabled for your system. This feature combines the
property management capabilities of Check-In/Check-Out and Housekeeping
Status, but does not require that you have a Property Management System.
Automatic Selection of Direct Inward Dialing
Numbers for Guest Rooms
This feature allows the system to automatically choose a number from a list of
available Direct Inward Dialing (DID) numbers that will be assigned to a guest’s
room extension when checking in.
With this feature, hotels can give a guest a phone number that is different from
their room number, thereby protecting the guest’s privacy. When a particular DID
number is called, the call routes to the guest’s room extension, and covers as if
the room was called directly. Besides improving guest security, this eliminates the
need for an attendant or front desk staff to extend a call to a guest room.
Automatic Wakeup
Allows attendants, front desk users, and guests to request that one or two
wake-up calls be placed automatically to a certain extension number at a later
time. When a wake-up call is placed and answered, the system can provide a
recorded announcement (which can be a speech synthesis announcement),
music, or simply silence. With the Integrated Announcement feature, multiple
announcements enable international guests to use wake-up announcements in a
variety of languages. See also Daily Wakeup, Dual Wakeup, and VIP Wakeup.
Check-In/Check-Out
Allows front desk personnel to check guests into a hotel and, when the guests
leave, check them out. There are two ways this is done: through the PMS terminal
or through the attendant console (or backup voice terminal). Check-in and
check-out from the attendant console should be used only if there is no PMS, or if
the link to the PMS is down. If the PMS is installed and working, check guests
using the PMS.