Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-38Basic features
A
Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point in a Call Coverage path. An
assistant or colleague who answers a redirected call intended for a user can also
transfer the caller to the user’s AUDIX mailbox. The caller may prefer to leave a
voice message as opposed to a written message.
Many other options are available. For example, a caller can redirect a call from the
AUDIX system to an attendant. Or, the caller can transfer to another extension
instead of leaving a message. The AUDIX automated attendant can answer all
calls to a company, and can then send the calls to various extension numbers;
with this feature, callers are instructed to enter keypad commands to redirect the
call.
Voice Terminal Ringing Options
Provides multi-appearance telephone users with different ringing patterns. This
feature primarily affects audible ringing for calls directed to telephones that are
off-hook, or calls directed to idle and active CALLMASTER telephones.
Voice Terminal Display
Provides multi-appearance telephone users with updated call and message
information. This information is displayed on a display-equipped telephone. The
information displayed depends on the display mode selected by the user.
Information that allows personalized call answering is available on many calls.
Users may select any of the following as the display message language: English
(default), French, Italian, or Spanish. In addition, messages can be administered
on the system in a fifth language. The language for display messages is selected
by each user.
Whisper Page
Allows an assistant or colleague to bridge onto a telephone conversation and give
a user a message without being heard by the other party or parties on the call.
This feature operates on DCP and BRI telephones.