Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-37Basic features
A
Trunk-to-Trunk Transfer
Allows the attendant or telephone user to connect an incoming trunk call to an
outgoing trunk call. This feature is particularly useful when a caller outside the
system calls a user or attendant and requests a transfer to another outside
number. For example, a worker away on business can call in and have the call
transferred elsewhere. The system assures that incoming central office trunks
without Disconnect Supervision are not transferred to outgoing trunks or other
incoming central office trunks without Disconnect Supervision.
Visually Impaired Attendant Service
Provides voice feedback to a visually impaired attendant in either Italian or British
English. Each voice phrase is a sequence of one or more single-voiced
messages. This feature defines six new attendant buttons to aid visually impaired
attendants:
■ Visually Impaired Service Activation/Deactivation button: activates or
deactivates the feature. All ringers previously disabled (for example, recall
and incoming calls) become reenabled.
■ Console Status button: voices whether the console is in Position Available
or Position Busy state, whether the console is a night console, the status of
the attendant queue, and the status of system alarms.
■ Display Status button: voices what is shown on the console display. VIAS
support is not available for all display features (for example,
class-of-restriction information, personal names, and some call purposes).
■ Last Operation button: voices the last operation performed.
■ Last Voiced Message button: repeats the last voiced message.
■ Direct Trunk Group Selection Status button: voices the status of an
attendant-monitored trunk group.
The visually impaired attendant may use the Inspect mode to locate each button
and determine the feature assigned to each without actually executing the feature.
Voice Message Retrieval
Allows telephone users, Remote Access users, and attendants to retrieve Leave
Word Calling and Call Coverage voice messages. It can be used to retrieve a
user’s own messages or messages for another user. However, a different user’s
messages can be retrieved only by a user at a telephone or attendant console in
the coverage path, by an administered system-wide message retriever, or by a
Remote Access user when the extension and associated security code are
known. The system restricts unauthorized users from retrieving messages.