Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-35Basic features
A
Time Supervision and Forced Release
Provides a forced disconnect on certain call types. When any of the following
timers expire during an outgoing call attempt, the switch applies busy tone
followed by howler tone:
■ Pre-dialing and interdigit timer
■ Outgoing seizure acknowledge timer
■ Answer supervision timer
■ 60-, 90-, and 120-second no-answer disconnect timers, based on ARS call
type
■ 120-second timer used for calls without a call type, such as calls to trunk
access codes.
Timed Reminder and Attendant Timers
Automatically alerts the attendant after an administered time interval for the
following types of calls: extended calls to be answered or waiting to be connected
to a busy single-line telephone, one-party calls placed on hold on the console, and
transferred calls that have not been answered after transfer. Timed Reminder
informs the attendant that a call requires additional attention. After the attendant
reconnects to the call, the user can either choose to try another extension
number, hang up, or continue to wait. The system supports a variety of
administrable attendant timers for use in a variety of situations.
Transfer
Allows telephone users to transfer active or held trunk or internal calls to other
telephones within the system without attendant assistance. This feature provides
a convenient way to connect a party to someone better qualified to handle the call.
Single-line telephone users momentarily flash the switchhook or press the Recall
button, dial the desired extension, and hang up. Multi-appearance telephone
users press the Transfer button, dial the desired extension number, and either
press the Transfer button again or hang up. If the telephone has a display, a
message confirming the transfer is displayed to the user.
Transfer Abort
Transfer Abort allows you to abort a transfer when you select another call
appearance in the middle of the transfer operation or hang up. If you decide to
cancel the transfer for any reason (that is, you get an important call, you dialed the
wrong number), all you need do is select another call appearance or hang up. The
original call you were transferring is put on hold, and you can then go back to that
call at your convenience and re-initiate the transfer.