Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-33Basic features
A
Send All Calls
Allows users to temporarily direct all incoming calls to coverage regardless of the
assigned call-coverage redirection criteria. Covering users can temporarily
remove their voice terminals from the coverage path. The feature is activated and
deactivated via a button or access code.
Special Dial Tone
Provides a special dial tone when the following features have been applied to a
telephone: Call Forwarding — All Calls, Call Forwarding — Busy/Don’t Answer,
Send All Calls, and Do Not Disturb. The special dial tone is an indication to the
user that they are not going to receive any calls because at least one of these
features is active on their telephone.
Station Hunt Before Coverage
This option works with the Suite Check-In feature. With Station Hunt Before
Coverage, the call routes to the other phones in the “suite” of rooms before going
to coverage, if the primary number called is busy.
Station Hunting
Routes calls made to a busy extension to another extension. To use Station
Hunting, you create a station hunting chain that governs the order in which a call
routes from one extension to the next when the called extension is busy. Each
extension in the chain links
to only one subsequent extension. However, an
extension may be linked
from any number of extensions.
Station Hunting - Circular
Allows the system to route calls based on how the extensions are administered.
When administering a circular station hunt group, the order in which the
extensions for those stations assigned to the hunt group are administered is the
order in which calls are directed. The system keeps track of the last extension in
the hunt group to which a call was connected, such that when the next incoming
call arrives, the system can determine the next idle extension in the circular hunt
group. Extensions in the hunt group that are busy are skipped and the next idle
extension within the hunt group is selected regardless of past call history. The
caller hears a busy tone if all extensions in the hunt group are busy and no type of
call coverage has been designated.
Station Security Codes
To provide additional security around the customer options, the “init” login has
been provided with additional security for the purpose of establishing an
authentication procedure for attempts to remotely log in to the system.