Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-31Basic features
A
Pull Transfer
Allows either the party who was originally called, or the party to whom the held call
will be transferred, to complete the transfer. This is a convenient way to connect a
party with someone better qualified to handle the call. Attendant assistance is not
required, and the call does not have to be redialed. It interfaces with satellite
workstations via incoming and outgoing tie trunks and is always available for calls
that use those types of trunks.
Recall Signaling
Allows the user of an analog station to place a call on hold, use the voice terminal
for other call purposes, and then return to the original call.
Recent Change History
Allows the system manager to view or print a history report of the most recent
administration and maintenance changes on the switch. This report may be used
for diagnostic or information purposes.
Recorded Announcements
Provides an announcement to callers under a variety of circumstances. For
example, announcements let a caller know that his or her call cannot be
completed as dialed, that the call is in queue, or that all lines are busy.
A log of changes to recorded announcements allows changes to be tracked by
administrative personnel. Users can also list the announcements that are being
used for Vector Directory Numbers.
Recorded Telephone Dictation Access
Allows telephone users, including Remote Access and incoming tie trunk users, to
access dictation equipment. The dictation equipment is accessed by dialing an
access code or extension number. The start/stop function can be voice or dial
controlled. Other functions such as initial activation and playback are controlled by
additional dial codes.
Remote Access
Permits authorized callers from remote locations to access the system via the
public network and then to use the system’s features and services. There are a
variety of ways to access the feature. After gaining access, a user hears a system
dial tone. For system security, users should be required to dial a barrier code.