Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-28Basic features
A
The system administrator can alter the standard Misoperation Handling to ensure
that an external caller is not left on hold indefinitely, or dropped by the system
after a misoperation with no way to reach someone for help.
This feature is currently used only in France and Italy.
Multi-Appearance Preselection and Preference
Provides options for placing or answering calls on selected call appearances.
Ringing Appearance
Preference automatically connects a user to the incoming
ringing call when the user picks up the handset.
Idle Appearance Preference
automatically connects a user to an idle appearance.
Preselection allows the user
to manually select an appearance. Preselection is used, for example, when a user
wants to reconnect with a held call or when a user wants to activate a feature.
Preselection can be used with a feature button. For example, if a user presses an
Abbreviated Dialing button, the call appearance is automatically selected and, if
the user picks up the handset within 5 seconds, the call is automatically placed.
The Preselection option overrides both of the other preference options.
Music-on-Hold Access
Automatically provides music, silence, or tone to a caller. Music lets the caller
know that the connection is still valid.
Night Service
There are five Night Service features:
■ Hunt Group Night Service allows an attendant or a split supervisor to
assign a hunt group or a split to Night Service mode. All calls for the hunt
group are then redirected to the hunt group’s designated Night Service
extension. When a user activates Hunt Group Night Service, the
associated button lamp lights.
■ Night Console Service directs all calls for primary and daytime attendant
consoles to a night console. When a user activates Night Console Service,
the Night Service button for each attendant lights and all attendant-seeking
calls (and calls waiting) in the queue are directed to the night console. To
activate and deactivate this feature, the attendant presses the Night button
on the principal attendant console or designated console.
■ Night Station Service directs incoming calls for the attendant to designated
extensions. Attendants can activate Night Station Service by pressing the
Night button on the principle console if there is not an active night console.
If the night station is busy, calls (including emergency attendant calls)
receive a busy tone. The calls do not go into the attendant queue.