Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-27Basic features
A
Manual Message Waiting
Allows multi-appearance telephone users to light the status lamp associated with
the manual Message Waiting button at another multi-appearance telephone. They
do this by simply pressing a button on their own telephone. This feature can be
administered only to pairs of telephones such as those of a secretary and an
executive. The secretary might press the button to signal to the executive that a
call needs answering or someone has arrived for an appointment. The executive
might use the button to indicate that he or she should not be disturbed.
Manual Originating Line Service
Connects single-line telephone users to the attendant automatically when the user
lifts the handset. The attendant number is stored in an Abbreviated Dialing list.
When the telephone user lifts the handset, the system automatically routes the
call to the attendant using the Hot Line Service feature.
Manual Signaling
Allows one user to signal another user. The receiving user hears a 2-second ring.
The signal is sent each time the button is pressed by the signaling user. The
meaning of the signal is prearranged between the sender and the receiver.
Manual Signaling is denied if the receiving telephone is already ringing from an
incoming call.
Message Retrieval
Users can retrieve messages in two ways:
■ Display Retrieval — Users having digital telephones with displays or a
personal computer integrated with a telephone can display messages.
■ Speak-to-Me — Using any touch-tone telephone, users can dial the
Speak-to-Me service and hear a synthesized voice read their messages
over the telephone.
Misoperation Handling
Defines how calls are handled when a misoperation occurs. A misoperation is
when calls are left on hold when the controlling station goes on hook.
For example, a misoperation can occur under either of the following conditions:
■ If a user hangs up prior to completing a feature operation (in some cases,
hanging up completes the operation, as in call transfer). If, for example, a
user places a call on hold, begins to transfer the call, dials an invalid
extension number, and then hangs up, that is a misoperation.
■ When the system enters night service while attendant consoles have calls
on hold.