Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-23Basic features
A
Group Paging
Allows a user to make an announcement to a group of people via their
speakerphones. The speakerphones are automatically turned on when the user
begins the announcement. The recipients can listen to the message via the
handset if they wish, but they cannot speak to the user in return. Group page
members will not receive the page if the member is active on a call appearance,
has a call ringing, is off-hook, has “send-all calls” active, or has “do not disturb”
active.
Hold
Allows a user to disconnect from a call temporarily, use the telephone for other
call purposes, and then return to the original call.
Hold — Automatic
Allows attendants and multi-function telephone users to alternate easily between
two or more calls. For example, with automatic hold, selection of a second call
appearance automatically puts the active call (if any) on hold and makes the
second call appearance active. This feature can be activated on a system-wide
basis only. When automatic hold is not activated, pressing a second call
appearance would drop the first call.
Hunt Groups
A group of extensions that can handle multiple calls simultaneously to a single
phone number. For each call to the phone number, the system hunts for an
available extension in the group and connects the call to that extension.
A hunt group is especially useful when you expect a high number of calls to a
particular phone number. A hunt group might consist of people trained to handle
calls on specific topics. For example, the group might be as follows:
■ A benefits department within your company
■ A service department for products you sell
■ A travel reservations service
■ A pool of attendants.
In addition, a hunt group might consist of a group of shared telecommunications
facilities. For example, the group might be as follows:
■ A group of data-line circuit ports
■ A group of data modules.