Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-15Basic features
A
■ Call Forwarding Override — Allows the user at the forwarded-to extension
to override Call Forwarding and either initiate a call or transfer a call back
to the forwarded-from extension.
■ Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the
called extension is busy or when the call is not answered after an
administrable interval. If the extension is busy, the call forwards
immediately. If the extension is not busy, the incoming call rings the called
extension, then forwards only if the call remains unanswered longer than
the administered interval.
■ Call Forwarding Off-Net — Allows calls forwarded off-net to be tracked for
busy or no-answer conditions. The system brings the call back for further
call-coverage processing if the Coverage of Calls Redirected Off-Net
(CCRON) feature is active. This feature is particularly useful for
telecommuters who can have their on-site office calls forwarded to their
home offices.
Call Park
Allows users to put a call on hold and then retrieve that same call from any other
telephone on the system. This is helpful when a user is on a call and needs to go
to another location for information. It also allows a user to answer a call from any
telephone after being paged.
Call Pickup
Along with Directed Call Pickup, allows a user to answer calls for other telephones
within a specified call pickup group. Directed Call Pickup allows a user to pick up
any call on the system. With this feature, users do not have to leave their location
to answer a call for a nearby telephone. The user simply dials an access code or
presses a Call Pickup button.
Call Pickup — Group
Allows you to answer a call that is ringing in a different call pickup group than your
own. This feature is ideal if you work in an open office environment and have a
need to answer phones ringing in a different group. You dial a facilities access
code (FAC) and then a pickup group number to answer a call from a different call
pickup group.
Call Timer
Automatically starts the local timer of a 6400-series telephone when a call is
received. The timer stops automatically when the call ends, but is displayed for a
few seconds. When a call is placed on hold, the timer continues to run but is not
displayed. When the call comes off hold, the total elapsed call time displays.