Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-11Basic features
A
Authorization Codes
Authorization codes are used on particular calls to temporarily raise a telephone’s
Facility Restriction Level. This is useful for those who make calls from telephones
other than their own or from outside the network. If a call you dial is blocked
because the telephone’s Facility Restriction Level is too low, you can enter your
authorization code. If the Facility Restriction Level associated with the
authorization code is equal to or higher than the Facility Restriction Level of the
trunk facilities required to place the call, the call is then completed. Up to 5000
(csi/si) or 90000 (r) different authorization codes can be provided for your system
at any one time. Authorization codes can be from 4 to 13 digits long. Using the
system’s management tools, you can assign authorization codes and change their
associated Facility Restriction Level and network access permissions.
Auto Start and Don’t Split
Allows the attendant to make a telephone call without pushing the start button
first. If the attendant is on an active call and presses digits on the keypad, the
system automatically splits the call and begins dialing the second call. The Don’t
Split feature deactivates the Auto Start feature and allows the sending of touch
tones over the line for the purposes of such things as picking up messages.
Automated Attendant
Automated Attendant (formerly known as Direct Access Calling) uses call
vectoring commands to allow a caller to enter the extension of the party or
department the caller wishes to reach. The call is routed to that extension by the
vector.
Automatic Callback
Allows internal users who placed a call to a busy or unanswered internal
telephone to be called back automatically when the called voice terminal becomes
available.
When a user activates Automatic Callback, the system monitors the called
telephone. When the called telephone becomes available to receive a call, the
system originates the Automatic Callback call. The originating party receives
priority ringing. The calling party then lifts the handset and the called party
receives the same ringing provided on the original call.
Automatic Circuit Assurance
Assists in identifying possible trunk problems. The system maintains a record of
the performance of individual trunks and automatically calls a designated user
when a possible failure is detected. This feature provides better service through
early detection of faulty trunks and consequently reduces out-of-service time.