Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-10Basic features
A
Attendant Serial Calling
Enables an attendant to transfer trunk calls that return to the same attendant after
the called party hangs up. The caller, after reconnecting with the attendant, can
then be transferred to another station within the switch. This feature is useful if
trunks are scarce and Direct Inward Dialing services are unavailable. An outside
caller may have to redial often to get through because trunks are busy. Once
callers get through to an attendant, they can use the same line into the switch for
multiple calls. The attendant’s display shows if an incoming call is a serial call.
Attendant Split Swap
Allows the attendant to alternate between active and split calls. This operation
may be useful if the attendant needs to transfer a call, but first must talk
independently with each party before completing the transfer.
Attendant Trunk Group Busy/Warning Indicators
Provides the attendant with a visual indication that the number of busy trunks in a
group has reached an administered level. A visual indication is also provided
when all trunks in a group are busy. This feature is particularly helpful in showing
the attendant that the Attendant Control of Trunk Group Access feature needs to
be invoked.
Audible Message Waiting
Places a stutter at the beginning of the dial tone when a telephone user picks up
the phone. The stutter dial tone indicates that the user has a message waiting.
This feature is particularly useful for visually impaired people who may not be able
to see a message light. It is often used with telephones that have no message
waiting lights, but may not be available in countries that restrict the characteristics
of dial tones provided to users.
Audio Information Exchange Interface
AUDIX is a message-handling system for recording and distributing spoken
messages or voice mail. Stored voice prompts guide users in creating, sending,
retrieving, answering, saving, and forwarding spoken messages.
Several versions of AUDIX are available. DEFINITY AUDIX is comprised of a
circuit pack resident in the switch. I
NTUITY AUDIX is external to the switch and
connects to the switch by station lines and data links. AUDIX systems can also be
networked through switches or through other AUDIX systems. The systems rely
on a data link between the AUDIX adjunct on the switch and the other AUDIX
systems.