Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-9Basic features
A
Attendant Display
Shows call-related information that helps the attendant to operate the console.
Also shows personal service and message information. Information is shown on
the alphanumeric display on the attendant console. Attendants may select one of
several available display message languages: English, French, Italian, or
Spanish. In addition, your company may define one additional language for use by
users and attendants on their displays.
Attendant Intrusion (Call Offer)
Allows an attendant to enter an existing call to inform the person being called
about a message or another call. If administered, an intrusion tone warns the
callers that the attendant is breaking in on the call.
Attendant Override of Diversion Features
Allows an attendant to bypass diversion features such as Send All Calls and Call
Coverage by putting a call through to an extension even when these diversion
features are on. This feature, together with Attendant Intrusion, can be used to get
an emergency or urgent call through to a telephone user.
Attendant Priority Queue
Places incoming calls to the attendant in an orderly queue when these calls
cannot go immediately to the attendant. This feature allows you to define 12
different categories of incoming attendant calls, including emergency calls, which
are given the highest priority.
Attendant Recall
Allows users to recall the attendant when they are on a two-party call or on an
Attendant Conference call held on the console. Single-line users press the Recall
button or flash the switchhook to recall the attendant. Multi-appearance users
press the Conference or Transfer button to recall the attendant and remain on the
connection when either button is used.
Attendant Release Loop Operation
Allows the attendant to hold a call off the console if the call cannot immediately go
through to the person being called. A timed reminder begins once the call is on
hold. If the call is not answered within the allotted time, the call returns to the
queue for the attendant. Timed reminders attempt to return the call to the
attendant who previously handled it. Only when the original attendant is
unavailable are calls returned to the queue.