Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
Features
A-8Basic features
A
Attendant Call Waiting
Allows an attendant to let a single-line telephone user who is on the phone know
that a call is waiting. The attendant is then free to answer other calls. The
attendant hears a call waiting ringback tone and the busy telephone user hears a
call waiting tone. This tone is heard only by the called telephone user.
Attendant Calling of Inward Restricted Stations
A telephone with a Class of Restriction that is inward-restricted cannot receive
public network, attendant-originated, or attendant-extended calls. This feature
allows attendants to override this restriction.
Attendant Console
A digital call-handling station with push-button control used not only to answer and
place calls, but also to manage and monitor some system operations.
Attendant Control of Trunk Group Access
Allows an attendant to control trunk groups and prevents telephone users from
directly accessing a controlled trunk group. This allows the attendant to monitor
the use of these trunk groups. By watching the lamps associated with the trunk
groups, the attendant can determine if the number of busy trunks in a specific
trunk group has reached a preset warning level and if all trunks in a specific trunk
group are busy. The attendant can then handle other calls to these trunk groups
accordingly.
Attendant Direct Extension Selection
with Busy Lamp Field
Allows the attendant to keep track of extension status — whether the extension is
idle, busy, or has Send All Calls active — and to place or extend calls to extension
numbers without having to dial the extension number. The attendant can use this
feature in two ways: using standard Direct Extension Selection access, or using
enhanced Direct Extension Selection access.
If the user’s extension is idle, the lamp is dark. If the user is busy on a call, the
lamp lights steadily. If the user has Send All Calls activated, the lamp flashes.
Attendant Direct Trunk Group Selection
Allows the attendant direct access to an idle outgoing trunk by pressing the button
assigned to the trunk group. This feature eliminates the need for the attendant to
memorize, or look up, and dial the trunk access codes associated with frequently
used trunk groups. Pressing a labelled button selects an idle trunk in the desired
group.