Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-14Other management capabilities
14
Call Restrictions
By dialing an access code, administrators and attendants have the ability to
restrict users from making or receiving certain types of calls. There are five
restrictions:
■ Outward — User cannot place external calls.
■ Station-to-station — User cannot place or receive internal calls.
■ Termination — User cannot receive any calls (except priority calls).
■ Toll — User can place local calls, but cannot place toll calls.
■ Total — User can neither place nor receive calls.
The risks of unauthorized access can be minimized by combining the use of
Remote Access with the following:
■ Have an unpublished remote access number.
■ Deactivate unassigned barrier codes immediately.
■ Change barrier codes frequently.
■ Inform remote access users of their responsibility.
■ Monitor call detail reports for unauthorized or abnormal calling patterns.
Reporting Capabilities
Ongoing management of your system can be enhanced by data made available
through reports. The system gives you several options for obtaining reports.
System-Based Reports
The system has built-in capabilities for generating reports required for all systems.
These reports are available without special hardware or software.
System Measurements reports supply information on the status of all
communication facilities. These reports help determine the efficiency of resources
including, but not limited to, trunk groups, hunt groups, and the attendant group.
System Status reports supply information associated with the attendant group,
major and minor alarms, and traffic measurements.
The Recent Change History feature reports on the most recent administration and
maintenance commands that have been entered. The system also supplies the
following:
■ New site data on the station form. New fields include the set color, building,
floor, and headset. In addition, user-defined validation checks are provided
for a subset of the site data items.