Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-11Call Detail Recording
14
This enables you to reduce telephone expenses, optimize resources, assign
costs, and identify abuse. The Call Accounting System for Windows helps you to
understand your telephone expenses and convey that understanding to others.
You can define up to five levels of reporting hierarchy to which you can assign
costs. The system archives your data for one accounting period. A flexible markup
capability allows service businesses to adjust call pricing for each client.
Call Accounting System for Windows can generate 20 standard historical or
real-time reports from as many as 100 locations. An individual system is capable
of polling different types of call detail storage units or other Call Accounting
System for Windows systems. The remote systems forward call records and
alarms as the call records are generated.
A traffic engineering option allows you to monitor trunk usage, calling patterns,
incoming traffic, and outgoing calls by area code. This allows you to analyze
trends that summarize how your equipment is being used.
Call Accounting for Windows is widely compatible and requires little maintenance,
even while collecting data, generating reports, and managing remote data
collection sites.
Call Accounting System Terminal
Lucent Technologies Call Accounting System Terminal is an easy-to-install
hardware and software package that allows you to assign expenses to as many
as three organizational levels. For example, you can assign costs at the
department, cost center, or extension level.
The system makes it easy for you to generate a wide variety of accounting and
system reports. For example, the Facility Grade of Service Report helps identify
the number of trunk lines needed to respond efficiently to incoming calls. You can
also generate toll fraud reports and alarms that identify excessive personal calls,
unauthorized calls, and calls to expensive dial-up recordings.
NOTE:
Some features and solutions are unavailable in some countries. Please
contact your local account manager or authorized Lucent Technologies
representative for further information about which features and solutions are
available to you.
INTUITY Lodging Call Accounting System
If you are using the INTUITY Lodging voice messaging product in a hospitality
environment, the I
NTUITY Lodging Call Accounting System is available as a call
accounting solution to you. The system, developed by Homisco, works exclusively
with I
NTUITY products, which reside on a dedicated computer co-resident with the
I
NTUITY Lodging system. (For more information on INTUITY products, see