Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-10Call Detail Recording
14
■ Route the calls to an attendant with the option to proceed as a non-Call
Detail Recording call.
As you can see, the system call-record handling capabilities are designed to be
flexible, adapting to meet your present and future business needs.
Call Detail Recording devices
The following output devices are supported by the system:
■ Local storage devices (such as the Call Detail Recording Unit/SE) and any
customer-provided storage device with an RS-232C interface
■ Processing devices (such as the Lucent Technologies Call Accounting
System Plus for Windows, Cost Allocator, or host processors) that are
supported over an RS-232C interface with XON/XOFF flow control
■ Asynchronous ASCII printers with an RS-232C interface.
The enhanced variable format records feature supports any customer-defined
data presentation, and therefore can support any devices over an RS-232C
interface.
Call Accounting System for Windows
The Call Accounting System for Windows allows you to generate comprehensive
and accurate accounting reports using the familiar Microsoft Windows
environment, which allows you to run several tasks at once. Detailed or summary
reports can be expressed in two- or three-dimensional, color charts and graphs, or
in text files suitable for downloading to other applications.The optional toll fraud
detection module allows you to detect fraudulent use of your long-distance
services.
NOTE:
Some features and solutions are unavailable in some countries. Please
contact your local account manager or authorized Lucent Technologies
representative for further information about which features and solutions are
available to you.
You can generate reports that identify the following:
■ Most frequently dialed numbers
■ Most expensive calls
■ Longest duration calls.
You can search the accounting data for a variety of information, including dialed
numbers, partial numbers, dates, times, call types, departments, and calling
extensions.