Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-9Call Detail Recording
14
■ Periodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering accumulates pulses transmitted from the public
network at periodic intervals during an outgoing call. At the end of the call,
the number of pulses collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing calls without
waiting for the next bill from your network provider. This is especially important in
countries where telephone bills are not itemized. You can also use this information
to let employees know the cost of their phone calls, encouraging them to save
money on toll calls.
Call Detail Recording
Also included in the timely and efficient management of your communications
system is the management and control of call costs. Call Detail Recording allows
you to monitor and analyze call patterns and usage in your system.
The Call Detail Recording feature has the following capabilities:
■ Distinguish voice from data on trunk calls.
■ Choose whether to record the Call Vectoring number in the “Dialed
Number” field of the Call Detail Recording record, or to record the agent’s
extension in the same field.
■ Allow Call Detail Recording records to be generated for internal calls (calls
to and from a set of extensions, including data end points) so administered
(a maximum of 100 extensions in large configurations).
■ With Call Privacy, allow up to seven digits of the dialed number to be
blanked from the Call Detail Recording record.
■ Use a second Call Detail Recording port for sending Call Detail Recording
data to a second source.
The system includes the Variable Format Records feature, which provides a
flexible means of incorporating new fields in the call detail record as new switch
features and new Call Detail Recording devices become available. The variable
format allows you to define a record in terms of its content (from a set of available
data elements), the position of its fields, and the spacing between the fields. This
method can be used to construct the 15-, 18-, and 24-word standard formats and
custom formats.
If calls come in while the Call Detail Recording link is down and the buffer is
completely filled, the system gives you the following administrable call-record
handling options:
■ Block the calls with reorder.
■ Allow the calls to overwrite records.