Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-7Traffic reports
14
Large systems offer additional measurements that help configure the system,
determine the system’s capacity for growth, and report unauthorized access
attempts. These measurements include the following:
■ The Traffic Summary report provides a performance summary of the
system. These can be used to verify that your system and its users are not
experiencing performance degradation due to overloaded system
resources. The following are included in the report:
— Processor occupancy for call processing and system management
— Attendant speed of service
— Total system-network blocking probability, as well as blocking
probability of the highest port network and highest center-stage link
— Total number of security violations as defined in the security
violations report
— A list of the trunk groups that experienced blocking higher than an
administered design grade of service
— Total trunks that are out of service
— Total number of Call Detail Recording record buffer high-water-mark
violations and buffer overflows
— Time stamps for when the following events last occurred:
■ Major alarm
■ The list of trunk groups to be studied and when they were last
changed
■ The list of coverage groups to be studied and when they were
last changed
■ The list of Automatic Alternate Routing/Automatic Route
Selection routing patterns to be studied and when they were
last changed.
■ The Attendant Position report lists the following:
— Attendant usage
— Number of calls answered
— Total time the attendant was available to answer a new call
— Average holding time on calls answered
■ Security Violations report collects the following measurements:
— System Management includes the number of successful and
unsuccessful logins, the number of valid and invalid passwords, and
the number of times a login name was valid but three successive
invalid passwords were entered.