Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-6Traffic reports
14
Traffic reports
A number of performance measurements are available on the system. These
measurements are available in the form of system-based reports for local or
remote access, and can be collected for subsequent analysis and reporting by
adjuncts and operation support systems using the operation support system
interface protocol. These reports include the following:
■ The Call Coverage reports display measurements of the distribution of
traffic offered to call-coverage groups. Separate reports for all calls and
external calls are supplied. Each report has sections that: define group
attributes, provide a summary of coverage-group call dispositions, and
show the disposition of traffic at each coverage point. You can select which
coverage groups are monitored via administration. The report fields are as
follows:
— Group Attributes shows the group number, number of principals,
number and type of station at each coverage point, and the number
of ring cycles before the call is advanced to the next coverage point.
— Call Summary shows the number of calls offered, advanced to
coverage, answered, and abandoned before being answered for all
calls offered to the group and for external calls offered to the group.
— Coverage Points differs based on whether “All Calls” or “External
Calls” is selected. The “All Calls” report shows detail data for all calls
to the group; the “External Calls” report shows detail data for only
the external calls offered to the group. For each coverage point in
the group, the quantity of calls offered, abandoned while at that
coverage point, and overflowed to the next coverage point are listed.
These measurements can be used to engineer group sizes at coverage
points and to detect station user abuse of the call-coverage feature.
■ The Processor Occupancy report provides summary information on how
heavily the processor is loaded. It includes peg counts of the number of
various call types and total calling rates for the measurement period. The
data fields of this report are as follows:
— Processor occupancy for call processing (including the link
subsystem) plus system management processes
— Call processing (including the link subsystem), system
management, and packet interface processor occupancy
— Total calls, number of station-to-station calls, number of incoming
trunk calls, number of outgoing trunk calls, and number of tandem
calls
These measurements are listed for the last hour, today’s peak hour, and
yesterday’s peak hour.