Instruction manual

DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
System Management Solutions
14-4Concurrent user sessions
14
Using the DEFINITY Management Terminal, the system manager can do the
following:
■ Manage system, voice-terminal, and data-terminal features on a
day-to-day basis.
■ Perform system backups.
■ Monitor system performance.
■ Perform selected maintenance procedures.
■ Maintain system security.
Concurrent user sessions
To increase the efficiency of administration and maintenance functions, the
system accommodates multiple concurrent administration and maintenance user
sessions. Up to three users can be connected to the system to perform
administration and/or maintenance tasks simultaneously (this limit drops to two
concurrent users if the DEFINITY Management Terminal is one of those users).
The concurrent sessions can be in any combination of local and remote
connections.
This feature increases the volume of administrative activity that can be performed
in a given time period, allowing administrators to handle peak demand more
effectively.
Telephone Administration
The system includes two features that ease, simplify, and accelerate the
administration process.
Administration without hardware
Administration without hardware gives you the ability to administer station forms
without specifying a port location. Administered stations will not cause alarms or
errors to be generated when the station is translated but not yet installed. These
station types are referred to as “phantom” stations. Phantom extensions can be
used for Automatic Call Distribution Dialed Number Identification Service. This
allows a phantom extension to be administered on the system for each call type
that needs to be identified to hunt group agents. The phantom Automatic Call
Distribution extension either is “call forwarded” (via an attendant console) to an
Automatic Call Distribution hunt group or has its coverage path defined to include
the Automatic Call Distribution hunt group. The name field administered for the
phantom extension will identify to the Automatic Call Distribution agent which
service the caller is attempting to reach, thereby allowing the agent to properly
address the caller.